Swatch Assistant Store Manager | Bondi

The SWATCH Group; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the watch industry is seeking a motivated individual to lead a retail team in Greater London. The role involves inspiring employees to meet sales targets, coaching on performance metrics, and ensuring exceptional customer service. This position offers the opportunity to contribute to team success and enhance customer loyalty in a dynamic retail environment.

Qualifications

• Experience in a retail environment, preferably in a leadership role.
• Strong interpersonal and communication skills.
• Ability to motivate and inspire a team.

Responsibilities

• Lead, motivate, and inspire employees to achieve individual and team sales targets.
• Coach employees on KPIs on a weekly basis.
• Assist Store Manager with training and onboarding of new employees.

Skills

Leadership

Coaching

Customer Service

Sales Management

Job description

The Role

• Lead, motivate, and inspire employees to achieve individual and team sales targets
• Coach employees on KPI’s on a weekly basis
• Assist the Store Manager as required with generating and submitting reports
• Assist Store Manager with training and on-boarding of new employees
• Assist Store Manager with providing input during interviews for potential employees
• Monitor employee selling skills and identify any opportunities for improvement
• Assist with day-to-day operations
• Ensure the Visual Merchandising Guidelines are adhered to
• Retain customer loyalty and satisfaction
• Handle escalated customer complaints
• Uphold the highest level of professional customer service