Sutton Coldfield Store Crew

TN United Kingdom; Birmingham; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player in retail is seeking enthusiastic Store Crew members to join their team in Sutton Coldfield. This part-time role focuses on delivering exceptional customer service and creating a welcoming atmosphere for shoppers. You'll be instrumental in helping customers find the right products and ensuring their shopping experience is enjoyable. With a commitment to equality and inclusion, this company values a diverse workforce and fosters a positive work environment. Join a team that believes in making life more fun and stylish for its customers while enjoying great benefits and opportunities for personal growth.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox platform with discounts

Access to THRIVE learning system

Dental insurance (employee funded)

Pension scheme

24/7 EAP support services

Sick pay allowances

Sabbatical leave based on service

Enhanced family-friendly policies

Qualifications

• Customer service experience is desirable but not essential.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and thank customers warmly, ensuring they have a memorable experience.
• Process sales, orders, and refunds efficiently at the tills.

Skills

Customer Service

Communication Skills

Teamwork

Time Management

Education

High School Diploma

Job description

Social network you want to login/join with:

Sutton Coldfield Store Crew, The Royal Town of Sutton Coldfield

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Client:

FatFace

Location:

The Royal Town of Sutton Coldfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job: Store Crew

Location: Sutton Coldfield

Job Type: Fixed-Term (until 31st December 2024), Part-time (4 hours)

Who are we?

For over 30 years, we’ve traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and our values. We are Made for Life.

Equality and inclusion isn’t an aspiration but the standard.

We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.

Role Overview

You will be the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will attentively understand customer needs and learn about our products to assist effectively.

Role Responsibilities

• Greet and thank customers warmly, ensuring they have a memorable experience.
• Provide exceptional service, helping customers find the best products for them, both in-store and across channels.
• Process sales, orders, and refunds efficiently at the tills.
• Assist with deliveries, stock replenishment, and shop floor organization.
• Maintain cleanliness and tidiness of the shop floor and back of house.
• Stay updated on company activities and promotions.
• Support floor moves, sale setups, and product launches.
• Adhere to all company policies and GDPR procedures.

Competencies

• Deliver excellent customer service focusing on customer satisfaction.
• Show passion and enthusiasm for the FatFace brand and values.
• Align with the company's social and environmental missions.
• Provide genuine, authentic interactions.
• Act with integrity, demonstrating interest and understanding of others.
• Respect and value team members at all levels.
• Engage actively in team activities.
• Use humor appropriately and tailor interactions accordingly.
• Promote multichannel shopping options proactively.
• Maintain operational standards, including delivery handling, visual merchandising, health and safety, and stock management.

Experience

• Customer service experience is desirable but not essential.
• Excellent communication and interpersonal skills.
• Positive attitude and proactive approach.
• Ability to work well under pressure and independently.
• Team-oriented and good time management.

Benefits of working with us

• 25 days holiday plus bank holidays.
• Generous monthly discount allowance.
• Perkbox platform with discounts, wellbeing content, and more.
• Access to THRIVE learning system from day one.
• Dental insurance (employee funded).
• Pension scheme.
• 24/7 EAP support services.
• Sick pay allowances.
• Sabbatical leave based on service.
• Enhanced family-friendly policies, including maternity leave.
• Refer a friend scheme.