Sustaining Product Support Engineer

Viceroy Engineering; Hemel Hempstead; On-site; GBP 32,000 - 46,000; Full time

Job summary

Smiths Detection in Hemel Hempstead is seeking a Sustaining Product Support Engineer to join our Technology team. You will support existing products across their lifecycle and drive continuous improvement.

You'll work with a collaborative, multi-disciplinary team to ensure accurate product data, implement changes, and contribute to obsolescence reductions, quality improvements, and value engineering initiatives. This is an early-career role with growth potential.

Qualifications

• Degree or HNC in Mechanical Engineering or related discipline.
• Up to 2 years engineering experience.
• Experience using SolidWorks (3D CAD) and product data management systems.
• Strong communication skills and the ability to work across teams.
• Proficiency in Microsoft Office and general IT tools.
• Eligibility for UK Security Check (SC) clearance.

Responsibilities

• Drive changes and continuous improvements through formal change processes.
• Create and update engineering drawings, bills of materials, and technical documentation.
• Support product lifecycle activities, maintaining integrity of product data.
• Collaborate with Manufacturing, Quality, Service, and Programme teams to implement improvements.
• Advise stakeholders on change implementation, timelines, and impacts.
• Support operations with rollout of product updates and enhancements.
• Contribute to ongoing process improvement initiatives.

Skills

Strong communication

Self-motivated

Teamwork

Education

Degree or HNC in Mechanical Engineering

Tools

SolidWorks

Product Data Management

Microsoft Office

Job description

We are looking for a Sustaining Product Support Engineer to join our Technology team in Hemel Hempstead. This is an excellent opportunity for an early-career engineer to play a key role in supporting existing products throughout their lifecycle while driving continuous improvement.

Working as part of a collaborative, multi-disciplinary team, you will help ensure that engineering processes run efficiently and that product data remains accurate and robust. You will contribute to solving real-world challenges such as product obsolescence, quality improvements, and value engineering initiatives.

What You’ll Be Doing

• Driving engineering changes and continuous improvements through formal change processes
• Creating and updating engineering drawings, bills of materials, and technical documentation
• Supporting product lifecycle activities, maintaining integrity of product data
• Working closely with Manufacturing, Quality, Service, and Programme teams to implement improvements
• Advising stakeholders on change implementation, timelines, and potential impacts
• Supporting operations with the rollout of product updates and enhancements
• Contributing to ongoing process improvement initiatives

Why Join Us

At Smiths Detection, You Will Be Part Of a Business That Is Tackling Some Of The World’s Most Important Security Challenges. We Offer

• The opportunity to work on complex, high-impact engineering products
• Exposure to cross-functional teams and end-to-end product lifecycle activities
• A collaborative environment that supports learning and professional development
• Structured programmes to help you grow your technical and career capabilities
• A culture that recognises contribution and supports career progression.

Qualifications

• Degree or HNC in Mechanical Engineering or related discipline
• Up to 2 years’ engineering experience
• Experience using SolidWorks (3D CAD) and product data management systems
• Strong communication skills and the ability to work across teams
• Proficiency in Microsoft Office and general IT tools
• Self-motivated with the ability to work independently and take ownership
• Eligibility for UK Security Check (SC) clearance

Desirable

• Awareness of engineering lifecycle processes and gated design methodologies
• Understanding of ERP systems and business tools
• Knowledge of military or regulated industry standards
• Working towards professional accreditation

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.