Sustainability Officer

MSV Housing Group; Greater Manchester; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

A leading housing organization is seeking a passionate and experienced Sustainability Officer to enhance environmental initiatives and support community engagement. This full-time position offers a competitive salary, benefits like flexible working, and a commitment to personal and professional development. Join a team dedicated to making positive social impacts while ensuring operational efficiency.

Benefits

Flexible working with home kit provided

33 days holiday per year plus bank holidays

Company pension scheme with up to 10% matched contributions

Health cash plan for everyday health treatments

Enhanced sick pay for long-term service

Wellbeing support including counseling services

Learning and development opportunities

Qualifications

• Experience of working with resident groups and managing complaints.
• Proven ability to coordinate work with multiple agencies.
• Good ICT skills are essential.

Responsibilities

• Handle enquiries and complaints from customers, ensuring timely resolution.
• Support awareness of environmental issues across the organization.
• Assist in managing compliance with operational contracts.

Skills

Communication

Problem Solving

Advocacy

Education

GCSE English / Maths Grade C or above

Tools

Handheld devices

Job description

The Vacancy

Hours of Work: 35 per week (Monday to Friday, core hours 8:30-5pm)

Closing date: 20th June 2025

Interviews: 3rd July 2025

At MSV Housing we're committed to making sure our customers have good quality safe homes and our Sustainability Officers are key to making this happen.

We are looking to recruit an experienced individual to join our established team. Reporting to our Sustainability Lead, our Sustainability Officer provide support to ensure the provision of an effective and efficient sustainability service.

In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

What do our Sustainability Officer's do;

• Handle enquiries and complaints from customers and third parties, ensuring timely resolution and continuous improvement. Communicate with tenants about energy-efficient technologies and promote sustainable behaviour.
• Support awareness of environmental issues across the organisation, assist in funding applications for sustainability projects, and contribute to pollution control, waste management, and renewable energy efforts.
• Assist in managing compliance with PV lease and operational contracts.
• Maintain and update internal systems (e.g., MRI, Parity), analyse data from various sources for reporting and scenario modelling, and produce a range of reports and advisory materials.
• Raise and manage work orders, , support service charge budgeting, and perform general administrative duties including health and safety compliance.
• Work with internal teams to enhance heat networks and metering systems, identify service improvements, support procurement and benchmarking, and represent the organization professionally.

What we are looking for;

• Good Standard of Education GCSE English / Maths grad C or above equivalent
• Experience of working with resident groups and managing complaints and requests for service.
• ICT skills with the ability to use handheld devices
• Proven ability to contribute and coordinate the work of several agencies/stakeholders in the delivery of the service.

We offer a range of great benefits including:

• Flexibility on where you work with home working kit provided
• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
• Company pension scheme with up to 10% matched contributions
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/

If you wish to discuss the roles informally, please contact Patrick McKendry, Sustainability Lead on 07936960434.

Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.

We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

The Company

We own and manage almost 9,000 homes across Greater Manchester, Lancashire and West Yorkshire and pride ourselves on being a housing association that retains our original values and missions and continues to deliver a range of housing solutions to the most vulnerable in society. For MSV our main priority has, and always will be, to deliver and build on the services we provide as a social values organisation. We embrace equality and inclusion and are genuinely focussed on people. We want better life chances for our people, we work with customers to strengthen our business and we want to see fewer homeless people and people in poverty.

Our Benefits

As well as a competitive salary, attractive pension, and holiday entitlement, there are many other reasons to work for MSV! Our colleagues are important to us, that's why we offer a full programme of training, flexible working, and health & wellbeing support.

Some of the Health & Wellbeing benefits you can access when you join MSV include:

Sick pay scheme
Up to three months full pay and three months half pay after one year's service.

Eye test
MSV will pay for eye examinations and contribute towards prescription lenses/frames or contact lenses for staff using VDU equipment.

Support helpline
Free 24hr / 7days a week telephone support. Face-to-face counselling can be made available too in some cases.

Training in Health & Safety

Mental Health first aiders & Mental Health Awareness training

Cycle to Work scheme

Our Culture

The MSV Way

Equality & Diversity