Sustainability Coordinator

ZipRecruiter; Manchester; On-site; GBP 28,000; Full time

Job summary

A leading organization is seeking a Sustainability Coordinator to drive sustainability initiatives and projects in Didsbury, Manchester. This permanent, full-time position involves collaborating with stakeholders and enhancing the environmental impact of properties. The ideal candidate will have a customer-focused mindset, strong organizational skills, and a passion for community advocacy, along with experience in project management.

Benefits

Pension scheme with up to 10% contribution

Healthcare benefits with savings options

26 to 30 days of annual leave plus Bank Holidays

Professional membership fees covered

Employee rewards and recognition program

Flexible working arrangements

Health and wellbeing initiatives

Qualifications

• Experience in a customer-focused environment with proven ability to resolve complaints.
• Excellent written and verbal communication skills.
• Knowledge of social housing is desirable.

Responsibilities

• Support the Sustainability Manager in delivering the Sustainability Action Plan.
• Facilitate customer surveys and manage project documentation.
• Provide performance reports related to ongoing sustainability projects.

Skills

Attention to detail

Customer service

Communication

Time management

Project management

Analytical skills

Tools

Office 365

Job description

Job Description

Sustainability Coordinator

Salary: Up to £27,408

Location: Didsbury, Manchester

Type: Permanent, Full-Time

In this key role, you will support Great Places' corporate plan by driving sustainability initiatives and delivering carbon investment improvements across a wide range of customers' homes. Working closely with both internal and external stakeholders, you will assist the Sustainability Manager in delivering the Sustainability Action Plan, while overseeing and implementing various sustainability projects aimed at enhancing the environmental impact of our properties.

What you'll be doing

• Facilitate surveys and consultations with customers before planned works.
• Organise and attend open days/events with customers and contractors.
• Consult with customers and customer groups, arranging meetings to communicate information appropriately, including the taking and distribution of minutes.
• Produce letters, leaflets, and documents using plain language to advise customers of works planned for their home, considering equality and accessibility throughout the process.
• Address customer complaints and queries related to planned works promptly.
• Use satisfaction data to improve services.
• Provide regular performance reports related to ongoing projects.
• Support the team in recording energy-related data and assisting with purchase orders and invoices.
• Ensure stakeholder views, especially tenants and leaseholders, are incorporated into project development.
• Update systems with survey data, ensuring compliance with GDPR.
• Attend and contribute to pre-contract and progress meetings.
• Lead customer and stakeholder interface for Energy, Sustainability, and related projects.
• Support performance monitoring and reporting on contractor performance.

What you'll need

• Experience working in a dynamic, customer-focused environment with a proven ability to deliver high standards of customer service and resolve customer complaints effectively.
• Competent in Office 365 (creating letters, reports, small spreadsheets).
• Excellent communication skills (written, verbal, at all levels).
• Ability to work independently and manage time effectively within a busy team.
• Knowledge of social housing is desirable but not essential.
• Attention to detail.
• Experience and/or knowledge of project management principles.
• Understanding of safeguarding principles.

What we need from you

• Strong attention to detail, analytical skills, and ability to communicate data effectively.
• Highly organised, reliable, target-driven, with excellent time management skills.
• A commitment to understanding community challenges and opportunities, especially in social housing.
• A passion to advocate for people and communities.
• Respect for professional boundaries and conduct in a professional manner at all times.
• Willingness to work flexibly, including outside normal hours when needed.
• Ability to work in uncertain situations.
• Professional integrity, inclusivity, and respect for diversity.

What we give you in return

• Pension: DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA Healthcare: auto-enrolled with £1250 of savings, options to increase & add family members
• Starting annual leave: 26 days, increasing to 30 days + Bank Holidays
• Reward & Recognition: You Count Rewards for going above & beyond
• Professional Fees: Business pays for one professional membership
• Discounts: High street, restaurant, supermarket, gym memberships, cycle to work, tech loans, and more
• Ways of Working: Hybrid and flexible options available
• Health & Wellbeing: Campaigns focused on career, mental, physical, and financial wellbeing

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, people, and adults, and expects all colleagues to share this commitment.

All successful applicants will be subject to a criminal records check. Further details are available in our Safeguarding Policy & Recruitment Policy on our website.