Suspension and OEM Lab Technician

Fox Factory; Woking; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading manufacturer of performance-defining products in Woking is seeking a Suspension and OEM Lab Technician. This role involves servicing FOX bicycle suspension products and supporting OEM customer sample requests with a focus on quality and communication. The ideal candidate will have at least 3 years of hands-on mechanical experience and effective communication skills. Benefits include competitive compensation, professional development opportunities, and a fun team environment.

Benefits

Competitive wages

Employee discounts

Professional development opportunities

Medical, Dental, Vision benefits

Qualifications

• 3+ years of hands-on mechanical experience, preferably with bicycle products.
• Experience in a lab, service center, or manufacturing environment is an asset.

Responsibilities

• Perform complete tear down, inspection, and rebuild of FOX bicycle products.
• Provide technical service support on OEM sample requests.
• Accurately document work and part usage in our Oracle ERP system.

Skills

Mechanical aptitude

Diagnostic skills

Effective communication

Computer proficiency

Education

High school diploma or equivalent

Post-secondary education in a technical field

Job description

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee

discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and

bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch

with us by submitting your application. We look forward to hearing from you!

Position Summary:

The Suspension and OEM Lab Technician is responsible for servicing FOX bicycle suspension products and supporting OEM customer sample requests. This role combines technical hands-on repair work with customer-oriented service delivery. The incumbent ensures product servicing and rework is completed within 48 hours of receipt, maintains high-quality standards, and communicates effectively with internal teams and customers.

Position Responsibilities:

Service Center Duties

• Perform complete tear down, inspection, and rebuild of FOX bicycle products.
• Clean and inspect all internal and external assemblies for wear or damage.
• Notify the Service Writer if repair costs exceed the original estimate.
• Ensure all repairs meet FOX’s quality and performance standards.
• Accurately document work and part usage in our Oracle ERP system.
• Maintain a safe, clean, and organized work environment by adhering to all department safety regulations.
• Report product issues to the Service Manager.
• Evaluate warranty service requests critically and escalate inconsistencies.
• Responds to urgent requests with professionalism and a solutions-oriented, positive attitude.

OEM Lab Duties

• Provide technical service support on OEM sample requests.
• Build and deliver custom samples that meet each OEM customer bicycle platform requirements.
• Follow department processes and procedures to ensure samples meet exact technical requirements.
• Target 48 hour turnaround on each sample request.
• Communicate clearly with Fox Sales and OEM customers as needed.
• Partner with the OEM Technical Sales Coordinator to meet company and customer expectations.
• Travel to OEM customer test sites for technical service support.

Specific Knowledge, Skills or Abilities Required:

• Ability to use tools properly without damaging products.
• Strong mechanical aptitude and diagnostic skills.
• Effective communication skills to explain in detail mechanical problems with product.
• Moderate computer proficiency, including ability to navigate databases, send emails, and research parts and technical documentation.

Position Qualifications:

Education:

• High school diploma or equivalent is preferred.
• Post-secondary education in a technical field is an asset.

Experience:

• 3+ years of hands-on mechanical experience; experience with bicycle products is preferred.
• Experience working in a lab, service centre, or manufacturing environment is an asset

Work Environment and Physical Requirements:

• Requires walking, standing, bending and lifting for long periods of time.
• Sufficient vision to inspect products and enter data on a computer.

Disclaimer : This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Note:

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity

Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.