Survivor Services Manager

Women's Aid until women and children are safe; Bristol; Remote; GBP 42,000 - 50,000; Full time

Job summary

Women’s Aid is seeking a Survivor Services Manager to oversee the operational delivery of support services for women and children affected by domestic abuse. This permanent position, based remotely, involves service planning, impact monitoring, and collaboration with funding teams to ensure effective outcomes. Join a dedicated organization working for 50 years to build awareness and provide essential lifesaving services throughout England.

Benefits

25 days annual leave plus additional days based on service

Generous flexible working policies

Wellness and support initiatives

Qualifications

• Experience with survivors of domestic violence or other forms of abuse.
• Ability to liaise effectively with a range of audiences.
• Proven track record in operational management of support services.

Responsibilities

• Oversee operational delivery of the Survivor Services team.
• Take responsibility for service planning and budget management.
• Develop income-generating products that benefit survivors.

Skills

Knowledge and experience of staff welfare and safeguarding

Understanding of domestic violence impact

Effective communication

People management

Writing skills for reports and procedures

Monitoring and evaluative skills

Job description

Social network you want to login/join with:

Women's Aid until women and children are safe

Location:

Bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e8182a392541

Job Views:

5

Posted:

16.07.2025

Expiry Date:

30.08.2025

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Job Description:

Women’s Aid

Location:Remote (UK based)
Salary:£42,750 per year (plus Inner London Weighting of £3,483.94, if eligible)
Length of contract: Permanent
Hours per week:37
Closing date:We reserve the right to adapt the advert at any time per organisational circumstances and to close this vacancy early for the role. Therefore, if you are interested, please submit your application as early as possible.
Interviews:Interviews will be scheduled on a rolling basis

Who are Women’s Aid?

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of just under 180 organisations which provide over 300 local lifesaving services to women and children across England. For 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.

Our support services, which include our Live Chat, the Survivors’ Forum, the No Woman Turned Away Project, the Survivor’s Handbook, Love Respect (our dedicated website for young people), the national Women’s Aid Directory and our advocacy projects, help thousands of women and children every year.

Purpose of the Survivor Services Manager:

The Survivor Services team provides a range of interventions that support the safety of Women and Children affected by Domestic Abuse. Namely, but not exclusively – the Survivors Forum, Friends and Family Service, Professionals Service, MOJ service and National Quality Standards assessment role. The role will involve overseeing the day-to-day operational delivery of Women’s Aid’s (WA) Survivor Services, taking responsibility for service planning, delivery, impact monitoring, budget management, quality assurance, and evaluation. Additionally, the post holder will be responsible for identifying and developing income-generating products that benefit survivors, working closely with income-generating teams to ensure alignment with WA’s objectives.

What we are looking for in our Survivor Services Manager:

• Knowledge and experience of the priorities for corporate and private sector organisations in relation to staff welfare and safeguarding.
• Knowledge of the rights and options available to women and their children living with and fleeing domestic violence, including knowledge of relevant legislation.
• A good understanding of the impact of domestic violence or other forms of violence on women and children.
• Knowledge of refuge provision and the range of services available for survivors and children affected by abuse provided across England and Wales.
• An understanding of the monitoring and reporting requirements of funders
• Experience of direct work with survivors and their children who have experience of domestic violence or other forms of abuse.
• Demonstrable understanding of safeguarding issues and the management of risk.
• Proven experience of people management including recruitment, training, supervision, and performance management.
• Experience of maintaining effective systems for monitoring and evaluating advice service provision, including user feedback information.
• Considerable experience of the operational management of telephone and online advice/information/support services to the public.
• Experience of organising staff resources via a rota system to effectively meet service need.
• Writing skills and ability to write reports, policies, and procedures.
• Ability to liaise and communicate effectively, assertively, and diplomatically with a wide range of audiences.
• Ability to work on own initiative, plan, initiate and evaluate projects, both as an individual and within the staff team.

Benefits of joining us as our Survivor Services Managerinclude:

• Generous Annual Leave:25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
• Flexible Working:remote working, a generous TOIL scheme, and family-friendly policies
• Wellness and Support:including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
• Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.