Surveyor / Adjuster - Latent Defects

AXA UK; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading claims management company in the UK is seeking a Surveyor/Adjuster to manage latent defect claims across the West Midlands and South. This role involves site visits, damage assessments, and collaboration with engineers to oversee repair works. Candidates should have structural defects knowledge and experience in claims processing. The position offers a competitive salary, flexibility for remote work, and additional benefits including a company vehicle and private healthcare.

Benefits

Competitive salary

Fully funded company vehicle

Holiday allowance of 25 days plus bank holidays

Flexible working from our office or your home

Private healthcare plan

Life assurance

Group Income Protection

Employee assistance programme

Qualifications

• Proven track record in handling and concluding claims under Building Guarantee or Latent Defects Policies.
• Ability to assess and identify causes of damage in domestic and commercial properties.
• Possession of a full UK driving licence is essential.

Responsibilities

• Manage a portfolio of structural and latent defect claims.
• Attend site visits, assess damage, and produce preliminary reports.
• Oversee reinstatement works and produce final reports.

Skills

Structural Defects Knowledge

Claims Experience

Damage Diagnosis

Legislative Knowledge

Repair Techniques

Decision-Making & Service

Remote Working Ability

Travel Readiness

Driving Licence

Composure & Empathy

IT Skills

Education

Relevant degree with chartered status

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Surveyor / Adjuster - Latent Defects

Job Location: West Midlands & South West

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

From site to solution—Sedgwick is hiring a Surveyor/Adjuster to manage latent defect claims across the West Midlands & South.

Sedgwick is looking to recruit a Surveyor/Adjuster to join our highly successful and specialist Structural Defects Services team, covering the West Midlands and South (M5 corridor) region.

This is a combined role for experienced surveyors and loss adjusters, offering a varied and rewarding workload. You’ll manage a portfolio of structural and latent defect claims across commercial, residential, and multi-unit properties on a “cradle to grave” basis. From attending site visits and assessing damage, to diagnosing the likely cause of defects and producing preliminary reports, you’ll be involved at every stage. You’ll oversee reinstatement works, appoint external engineers to develop scopes of repair, review those scopes for accuracy and completeness, and produce final reports. The role also involves reviewing technical documentation and providing expert advice to both claimants and insurers.

In addition to your core responsibilities, you may also support the wider Commercial Surveying & Design team, undertaking more traditional surveying tasks such as contract administration, preparing repair scopes, and managing tendering processes.

This is a fantastic opportunity to apply your technical expertise in a collaborative environment while enjoying the flexibility of a home-based role with regional travel.

The skills you will have when you apply:

• Preferred Qualifications: Relevant degree, appropriate chartered status such as MCIOB, MRICS, MICE, and ideally an insurance qualification.
• Structural Defects Knowledge: In-depth understanding of structural issues affecting buildings.
• Claims Experience: Proven track record in handling and concluding claims under Building Guarantee or Latent Defects Policies.
• Damage Diagnosis: Ability to assess and identify causes of damage in domestic and commercial properties.
• Legislative Knowledge: Familiarity with CDM regulations and Party Wall legislation.
• Repair Techniques: Knowledge of appropriate repair methods for damaged buildings.
• Decision-Making & Service: Strong decision-making skills, commitment to excellent customer service, and empathetic communication.
• Remote Working Ability: Capable of managing workload independently while collaborating with a remote team.
• Travel Readiness: Willingness to travel frequently to visit policyholders and claimants.
• Driving Licence: Possession of a full UK driving licence is essential.
• Composure & Empathy: Ability to remain calm under pressure, with excellent interpersonal and communication skills.
• IT Skills: Proficiency in Microsoft Office and general IT systems.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• Fully funded company vehicle or cash in lieu allowance
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now –we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply –we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.