Surveying Coordinator/Scheduler (12m FTC)

JR United Kingdom; High Wycombe; Hybrid; GBP 31,000; Full time

Job summary

A housing organization in High Wycombe is looking for a Surveying Coordinator/Scheduler for a 12-month fixed term contract. The ideal candidate will provide scheduling and administrative support for the Surveying Services Department. Strong communication and organizational skills are essential, and the role offers a salary of £31,075 plus excellent benefits including hybrid working arrangements.

Benefits

Health Cash Plan

Bonus potential

Competitive Pension options

25 days Holiday plus paid volunteering days

Qualifications

• Experience in scheduling and administrative roles is an advantage.
• Ability to manage records effectively and communicate clearly.
• Customer-facing role experience preferred.

Responsibilities

• Provide administrative and scheduling support to Surveyors and Property Inspectors.
• Ensure effective recording of all customer contacts.
• Assist with training arrangements and track survey activities.

Skills

Excellent communication skills

Organizational skills

Stakeholder management

Customer service

Job description

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Surveying Coordinator/Scheduler (12m FTC), high wycombe

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Client:

Paradigm Housing

Location:

high wycombe, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

14.08.2025

Expiry Date:

28.09.2025

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Job Description:

Coordinator/Scheduler – Surveying & Inspections (12m FTC)
Salary £31,075 p/a + excellent benefits
Location: High Wycombe / hybrid working

Are you a confident communicator with excellent organisational and record keeping skills? If you've also got some scheduling experience and want to work for a growing values-led business, then we'd love to hear from you. This is a new role to will provide administrative and scheduling support for the Surveying Services Department.

What You'll Do

Provide effective administrative and scheduling support to the Surveyors and Property Inspectors, liaising internally and externally with our residents to book appointments

Ensure effective recording of all customer contacts, including unsuccessful attempts via telephone.

Raise inspections, repairs, HHSRS hazards, cases, or updating information on our management system.

In conjunction with Learning and Development team, assist in the arrangement of training for the team

Raise and administer purchase orders, instructions, variations, and invoices for survey activities which are contracted to third parties.

Assist with the tracking of survey and inspection WIP's (Work In Progress) to ensure that jobs are being scheduled promptly.

Carry out follow-up phone calls arising from Damp and Mould inspections, to ensure that the issue is resolved.

Liaising internally with Customer Services, Customer Resolutions, Planned Works, Investment Works teams to ensure the best outcomes for our Customers.

You should be team-orientated with excellent communication skills (both verbal and written) and a sound understanding of stakeholder management. You'll take pride in what you do and strive to deliver exceptional customer service. Ideally, you'll have worked in a customer facing role and will be confident talking with people over the phone as well as writing emails. Your methodical approach to record keeping will be serve you well enabling you and the team to be as effective as possible. If you have some previous experience of scheduling, then this would be advantageous as well as the ability to stay calm under pressure when priorities change.

About us

We are a values' driven, ambitious organisation. We're Best Companies 2 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. At Paradigm, we work hard, strive for excellence, in return we offer a great place to work an attractive range of benefits such as Health Cash Plan, Bonus potential, competitive Pension options and 25 days Holiday on starting in addition to 3 days closure at Christmas, up to 3 paid volunteering days as well as supporting flexible ways of working. We welcome applications from all sections of the communities we work in.

Reduced-Hours OpportunityWe welcome applications from candidates interested in a reduced-hours contract (circa 30 hours over 4/5 days) please specify this clearly at the application stage. Our standard weekly hours are 37-hour; 09:00 - 17:30 Monday to Thursday, and 09:00 - 17:00 on Fridays.

OR

Hours of work are: 37 p/w Monday to Thursday 9-5.30pm and Friday 9-5pm with some flexibility over start and finish times.

Where could this role take you? Whilst this role is fixed term for 12 months, in a business our size; circa 630 employees and turnover £150m+ (which is growing) and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn't materialise, you will still gain valuable experience which will add to your employability in this and similar fields

Further information

For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.

Our application process includes a few application questions that we'd like you to answer (so no need to write a cover letter) together with your CV, so that we can assess your application against our essential and desired criteria as set out in the job description and person specification.
We reserve the right to close this role earlier than the published date should we identify a suitable candidate therefore we recommend early applications.

Thank you for your interest in Paradigm Housing Group thus far.