Surveying Administration Assistant

Surveying Administration Assistant

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer

The Role

Sedgwick specialises in insurance claims management and loss adjusting services. Our Building Consultancy Division provides surveying expertise to assist in all types of building-related insurance claims.

The Surveying Administration Assistant, working alongside surveyors, is responsible for ensuring projects are progressed on time. You will support surveyors in the field and ensure effective communication between clients, customers, suppliers, and contractors. Your duties include managing administration work, ensuring adherence to service standards, and quality checking reports before uploading and issuing to stakeholders.

Reporting to the Senior Project Coordinator, your key tasks will include:

• Managing the administration of each project to keep work, site visits, tasks, and milestones up to date.
• Assessing projects and ensuring all information is available for surveyors to progress stages according to standards.
• Responding to correspondence from customers, clients, surveyors, and suppliers via telephone, email, or letter.
• Maintaining individual project plans and target dates.
• Updating systems data in line with company standards and data protection laws.
• Reviewing outstanding projects and taking necessary actions to progress them.
• Working with surveyors to meet service standards and maintain fee production.
• Possessing bi-lingual/multilingual skills is a plus.

Essential Skills

• Customer/client handling experience
• Administrative experience
• Numeracy skills and confidence with figures
• Excellent communication and listening skills
• Proficient IT and keyboard skills
• Empathy towards customers
• Ability to work independently
• Highly motivated and ambitious
• Team-oriented

Desirable Skills

• Knowledge of building terms and methods
• Knowledge of property insurance

This role offers scope within a motivated team, with opportunities to progress into the claims arena. Training is provided initially at the Solent office, with the role being primarily home-based with occasional travel. We support flexible working to promote a healthy work/life balance. The Solent office provides a bright, open environment for collaboration.

Working at Sedgwick

Our company values diversity, growth, and purpose. We support flexible working arrangements, including working from home part of the week, to accommodate personal needs. Sedgwick is an Equal Opportunity Employer. The duties described are not exhaustive and may change at any time.