Surgical Account Manager

C20 Cochlear Americas (USA); United Kingdom; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading medical device company is seeking a Surgical Account Manager in the UK to drive business growth and provide surgical support for Cochlear's implantable hearing solutions. Ideal candidates will have 4-5 years of medical device sales experience and a strong background in surgical environments. You'll engage with healthcare professionals to enhance product integration. This role offers a flexible work environment and a chance to make a meaningful impact on patients' lives.

Benefits

Company pension

Flexible working patterns

Yearly salary review

Group Life Insurance

Group Income Protection

Employee Referral Bonus

Service Anniversary Reward

Cycle to work scheme

Vitality health care

Free gym access

Qualifications

• 4–5 years of successful medical device sales experience.
• Strong background in surgical environments.
• Excellent presentation and communication skills.

Responsibilities

• Identify and develop new and existing accounts.
• Deliver surgical training and support.
• Support product rollouts and optimize equipment use.

Skills

Medical device sales experience

Surgical background

Presentation skills

Time management

Communication skills

Negotiation skills

Tools

SalesForce

Microsoft Office

Job description

time left to apply End Date: September 30, 2025 (30+ days left to apply)

job requisition id R-621952

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Location: Field-based role, covering North of England

Are you passionate about surgical excellence and driving business growth in the medical device industry? Cochlear is seeking a dynamic and experienced Surgical Account Manager (SAM) to join our UK & Ireland team. This is a unique opportunity to combine your surgical expertise with strategic sales acumen to make a meaningful impact on patients' lives.

As a Surgical Account Manager, you will be the go-to expert for surgical support and product integration across your territory. You’ll play a pivotal role in expanding our customer base, supporting surgical teams, and driving adoption of our Cochlear Implant and Bone Conduction solutions (Baha, Osia, CI). Your ability to build strong relationships with healthcare professionals and Key Opinion Leaders will be key to your success.

Key areas of responsibility include:

Business Development

Drive growth by identifying and developing new and existing accounts.

Implement strategic plans to shift market preference toward Cochlear solutions.

Utilize CRM tools (SalesForce, Miller Heiman) for territory planning and account management.

Conduct quarterly business reviews and customer team meetings.

Surgical & Product Support

Deliver expert surgical training and support both in-person and virtually.

Provide ongoing education to clinical teams and theatre departments.

Support product rollouts and ensure optimal use of Cochlear equipment.

Collaborate on UK/Ireland surgical and audiological training courses.

Develop detailed clinic plans and growth strategies.

Engage with healthcare stakeholders including trusts, boards, and procurement teams.

Support professional development programs to expand hearing implant provision.

Work closely with internal teams and referral growth specialists.

Contribute to strategic account planning and continuous improvement initiatives.

Champion cross-functional teamwork aligned with global strategies and HEAR behaviours.

About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

Required Experience and Skills

4–5 years of successful medical device sales experience.

Strong background in surgical environments and theatre settings.

Excellent presentation, time management, and communication skills.

Experience in territory planning and management, efficient planning and prioritization of accounts to maximize coverage and impact.

Strong influencing and negotiation skills, couple with a solution orientated mindset.

Ability to leverage data in driving strong commercial decisions

Emotional Intelligence: Navigating high-stress environments with empathy and professionalism.

Resilience & Persistence: Staying motivated in a competitive and often unpredictable field.

Communication Skills: Clear, confident, and persuasive communication across clinical and business settings.

Proficiency in Microsoft Office and fluent English.

Desired Skills (Something else to grab our attention!)

Advanced knowledge of hearing implantable solutions.

Background in nursing, medical science, or technology.

Experience with SalesForce CRM.

Why choose us?

For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.

company pension

flexible working patterns and the possibility to work remotely up to 40% per week

yearly salary review

Group Life Insurance

Group Income Protection

Employee Referral Bonus

Service Anniversary Reward

Cycle to work scheme

Vitality health care

free use of gym on business park and paid exercise classes available

This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit our customers every day. If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the APPLY button below!

Equal opportunities

Cochlear is committed to providing equal opportunities to avoid unlawful discrimination on the grounds of race, sex, disability, sexual orientation, religion/belief or age.

In line with our corporate ethics and statutory obligations we strive to ensure that the work environment is free of harassment and bullying and that everyone is treated with dignity and respect - this is an important aspect of ensuring equal opportunities in employment.

Welcome!

Our growth is creating great opportunities!

Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives.

Our Mission

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.