Surgery Support Assistant

Bayhealth; Dover; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Generous Paid Time Off

Matching 401(k)/403(b)

Health, Dental, and Vision

Disability and Life Insurance

On Site Child Care

Educational Reimbursement

FSA and Voluntary Benefits

Joint Commission compliance training

Job summary

Bayhealth is seeking a dedicated team member for outpatient physician office support in Dover. You will manage scheduling, registrations, authorizations, and front‑office duties to ensure smooth day‑to‑day operations.

The role requires medical office experience, high school diploma or GED, and Basic Life Support certification. This position offers full‑time hours and day shifts with comprehensive benefits.

Qualifications

• Education: High School Diploma or GED.
• Credential: Basic Life Support.
• Three years of experience with surgical/procedure scheduling; medical office assistant or similar.

Responsibilities

• Schedule pre-op and post-op appointments and cases, coordinating with OR/Lab/Suite.
• Maintain physician schedules in Outlook and Epic; communicate changes to relevant staff.
• Pre-register patients and manage insurance authorizations and referrals.
• Provide front‑office and medical assistant support; maintain medical records with confidentiality.
• Assist with documentation and regulatory compliance for patient records.
• Support training and provide administrative help as needed.

Skills

Surgical scheduling

Office coordination

Medical terminology

Education

High School Diploma or GED

Basic Life Support

Tools

Epic

Outlook

EMR

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location

665 BAY ROAD,SUITE B

Status

Full Time 80 Hours

Shift

Days

Salary Range

19.66 - 29.49 HOURLY

General Summary

Provide support services to physicians, non‑physician clinicians and Office Supervisor and/or Practice Manager. Perform duties including procedure scheduling, registration, appointment scheduling, authorizations, medical assistant duties, front office support (i.e. check‑in, check‑out, medical records), and other duties necessary for the efficient day‑to‑day operation of an outpatient physician office practice. Act as a training/professional development resource for other medical assistants and front office assistants.

Responsibilities

• Surgery scheduling for clinicians: a) Meet with patients and schedule pre‑op and post‑op appointments. b) Schedule cases and equipment with OR/Lab/Suite; order special equipment from purchasing and notify equipment reps of cases and equipment needed. c) Schedule cases in accordance with each clinician’s preference making sure all authorizations are requested, received, and provided to the hospital; schedule add‑on cases as needed when clinicians are on call. d) Provide appropriate procedure and diagnosis codes to appropriate surgery schedulers. e) Maintains a system to ensure that all post‑surgery patients are seen in a timely manner.
• Provides administrative support for physician(s), practice manager, and/or office supervisor: a) Maintains physician’s daily/weekly schedule in Outlook Calendar and Epic for office hours, meetings and surgical procedures. b) Monitors Epic in basket messages and e‑mail daily to revise physician schedules and enter upcoming procedures/appointments. c) Communicates surgical schedule changes to Office Supervisor and/or Practice Manager, follows established guidelines to carry out requested changes. Opens and distributes physician mail and/or faxes. Responds to medical records requests and routine correspondence following established procedures not requiring physician review. d) Complete insurance and disability forms and verify treatment with clinician as requested. e) Provide research and administrative support for special projects.
• May be responsible for office administrative duties as follows: a) Handle incoming phone calls, faxes, electronic messages or other requests for patient appointments. b) Pre‑register patients, obtaining all required demographics and insurance information. c) Schedule appointments with appropriate clinicians according to established guidelines and physician preferences. d) Obtain authorizations and/or referrals for office consultations and follow up visits as required by insurance payers. e) Obtain necessary medical records and imaging reports; scan into medical record. f) Maintain patient medical records, treating records as legal documents requiring proper documentation and strict confidentiality g) Maintain efficient filing/scanning process for all medical records. h) Maintain files in a manner that complies with business, medical, and Joint Commission licenses/registrations.
• May perform medical assistant duties as follows a) Assist physician in obtaining patient history, vital signs, and performing simple office procedures; apply dressings, suture/staple removal, room patients, act as chaperone for female patients, check in/out when needed. b) Cleans and sterilizes or properly disposes of equipment/supplies following procedures. Cleans clinical areas following defined Infection Prevention procedures and protocols. c) Maintains efficient patient flow during office hours notifying patients, clinicians, and practice managers of any delays or unusual circumstances. d) Answer and triage phone calls from patients, chart prep, and order testing as requested by clinician. e) Review lab/test results for pre‑op patients, notifying clinicians of abnormalities that may delay patient care. Confirms that all scanned documents include proper patient identifiers. f) Accurately maintains patient record, treating as a legal document. Follow guidelines that comply with business, medical, and Joint Commission licenses/registrations. g) Follows Bayhealth policies regarding release of information.
• Provide front‑office administrative support and/or medical assistant support as needed to maintain the efficient day‑to‑day operation of the physician office.
• All other duties as assigned within the scope and range of job responsibilities.

Required Education, Credential(s) and Experience

• Education: High School Diploma or GED
• Credential(s): Basic Life Support
• If Medical Assistant
• Experience: Required: Three (3) years of experience with surgical/procedure scheduling. 3 years of Medical Office Assistant or similar experience; including patient scheduling, medical billing and reimbursement; If CMA clinical support experience including patient history, vital signs, and basic office procedures. 3 years of medical administrative assistant experience; including maintenance of EMR, provider schedules, and compliance documentation.

Preferred

Five (5) or more years of experience with surgical/procedure scheduling; including experience with health insurance protocol and ICD‑10 coding. Clinical support experience including patient history, vital signs, and basic office procedures. 5 or more years of medical administrative assistant experience; including maintenance of EMR, provider schedules, and compliant documentation.

Preferred Education, Credential(s) and Experience

• Education: Certificate Program Associate Degree Associate Degree Medical Assistant Secretarial Science Office Technology
• Credential(s): Certified Medical Assistant
• Experience:

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