Surety GB - Associate - Client Relationship Management

Willis Towers Watson; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the insurance industry seeks an experienced professional to manage day-to-day servicing of surety clients. The role involves relationship management, bond issuance, and ensuring compliance with procedural standards. Ideal candidates will possess extensive experience in the insurance sector, particularly in surety underwriting, and exhibit strong communication and organizational skills.

Qualifications

• Experience in servicing accounts in the insurance industry required.
• Proven ability in a surety underwriting/brokerage environment.
• Strong verbal and written communication skills essential.

Responsibilities

• Responsible for daily servicing of surety clients and relationship building.
• Issue surety bonds, process renewals, cancellations, and prepare billing.
• Ensure compliance with regulatory requirements and company procedures.

Skills

Attention to detail

Communication skills

Customer service

Organizational skills

Presentation skills

Education

Extensive insurance industry experience

Experience in surety underwriting/brokerage

Tools

Microsoft Office

Job description

Description

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

The Role

In this role you will be responsible for the day-to-day servicing of surety clients.

This will involve building relationships and working closely with client decision makers, executing deliverables on our client’s behalf in accordance with our SLA’s and completing various administrative tasks.

Duties include but are not limited to:

• Issuance of surety bonds as well as perform associated activities based on the specific instructions of the client and / or Surety colleagues as communicated
• Ability to understand and interpret the information presented in a bond request
• Ability to quickly and accurately enter data from a bond request into the bond issuing system.
• Process renewals, cancellations/closures, and riders
• Assist with resolution of client/carrier accounting issues
• Prepare and submit billing.
• Report bonds to carriers and associated filing activities.
• Prepare written correspondence, reports and analysis as needed for management
• Communicate effectively with clients, client managers and other team members
• Support and find opportunities to enable growth of the existing client accounts and support the achievement of new business targets
• Foster beneficial insurer relationships
• Ensure compliance with all regulatory requirements and company procedures
• Participate in project work on ad hoc basis
• Participate in internal and external meetings
• Maintain client confidentiality

Qualifications

The Requirements

• Extensive insurance industry experience related to servicing accounts.
• Experience working within surety underwriting / brokerage environment.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team setting.
• Strong customer service, presentation and organizational skills.
• Working knowledge of Microsoft Office including excel, word, and outlook.

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Recruiter Screening Call
• Stage 3: 1st Round Interviews – Competency format.
• Stage 4: 2nd Round Interviews – Competency format.
• Stage 5: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please [e-mail].