Supv Passenger Services I Full Time - PIT

WFS; West of England; On-site; GBP 40,000 - 48,000; Full time

Job summary

A leading company in the aviation service industry is seeking a Supervisor for Passenger Services. The role includes overseeing operations, ensuring safety, and compliance with company policies while maintaining high customer service standards. Ideal candidates will have supervisory experience and an associate's degree or equivalent.

Benefits

Access to DailyPay app

On the spot awards including gift cards

Quality medical care options

Travel Discounts

Wellness Programs

401k program with company match

Opportunity for Internal Mobility

Qualifications

• Supervisory experience and ability to monitor performance required.
• Experience in customer service and operational compliance preferred.

Responsibilities

• Supervise and coordinate passenger service operations.
• Monitor employee performance and ensure compliance with safety and company policies.
• Train and support staff to uphold service and operational standards.

Skills

Customer Service

Supervision

Communication

Stress Management

Education

Associate's degree or equivalent

Job description

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Supv Passenger Services I Full Time - PIT

Location:

Pittsburgh, Pennsylvania, US

Company: Worldwide Flight Services, Inc.

Compensation: 22.00

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Supervisor, Passenger Services oversees airport passenger service functions, ensuring quality, safety, and compliance with company policies. This role includes supervising employees, monitoring performance, and maintaining high customer service standards. Responsibilities may also extend to operations such as weight and balance, cargo, cabin services, and ground equipment.

Responsibilities

• Supervise and coordinate passenger service operations.
• Monitor employee performance and ensure compliance with safety and company policies.
• Train and support staff to uphold service and operational standards.
• Ensure proper identification and security measures are followed.
• Maintain fair and respectful treatment of employees, customers, and vendors.
• Ability to read, write and fluently speak and understand the English language.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to work rotating shifts including weekends, holidays, and days off.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Preferred Skills

• Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.

Physical Requirements/Working Conditions

• Work in a high noise level environment.
• Work with minimal supervision.
• Cognitive skills to set priorities and use independent judgment.
• Ability to handle stress.
• Reports to work on a regular and timely basis.
• Ability to lift 70 pounds. No exceptions.
• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.