Supreme Courts Administrative Officers

Scottish Courts and Tribunal Service; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

A government legal service in Edinburgh is seeking Administrative Officers to manage various administrative tasks and support court operations. Responsibilities include processing mail, maintaining records, assisting court users, and providing exceptional customer service. Candidates must possess strong communication skills and the ability to work efficiently in a team. Applications close on 7 August 2025.

Qualifications

• Ability to handle multiple administrative tasks efficiently.
• Strong communication skills for dealing with court users.
• Good numerical skills for handling financial aspects.

Responsibilities

• Process and distribute incoming mail to colleagues.
• Create and update records on the in-house computer system.
• Produce court documents and prepare files for hearings.
• Provide excellent customer service at the public counter.

Skills

Excellent customer service

Numerical calculations

Data entry

Communication skills

Job description

The Supreme Courts in Edinburgh have two fantastic opportunities to join as Administrative Officers, on a full time permanent basis.

Outline of the role:

Administrative Officers carry out a variety of general administrative duties to progress cases through the court or provide support to other functions within the Scottish Courts and Tribunals Service.

The key responsibilities include:

To undertake a number of general administrative duties including:

Processing and distributing incoming mail to colleagues
Creating and updating records on our in-house computer system and data input

Producing court documents

Preparing files for hearings

General photocopying and filing

Dealing with numerical calculations

Answering queries over the telephone, by email and at the public counter

Accounting for monies in accordance with financial guidelines

Undertaking light portering duties as required

Additionally you:

will have regular contact with court users, including members of the Judiciary and the legal profession. As such, you be required to competently answer queries giving consistent and reliable advice.

will work within a team with regular management support and will be responsible for your own time.

may be required to provide advice to colleagues and carry out limited supervision of others.

will assist in clearing up of courts/hearings by issuing letters and orders as necessary.

process and enter payments onto computer system;

provide excellent customer service.

undertake such duties as may reasonably be requested within the scope of the post.

Applications and completed assessments will be accepted until 11:59pm on the closing date stated on the advert, Thursday 7 August 2025.

You must have completed the online assessment by this time for your application to be considered.

Please note that due to essential maintenance, our recruitment platform (iTrent) will be unavailable from 7:00pm Friday 1 August – 12:00 (Midday) Sunday 3 August 2025. The closing date for applications accounts for this.

Interviews will be held week commencing 25 August 2025.