Supportive Housing Case Manager - Homes First (Multiple Candidates)

Recruit Shop Pty Ltd; Croydon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading community service organization is seeking a Supportive Housing Case Manager to join their Homes First team in Croydon. The role involves delivering culturally safe support packages to individuals experiencing chronic homelessness, focusing on building relationships and achieving positive outcomes. Candidates should possess a relevant degree and experience in case management, with a passion for ending homelessness. Flexible work arrangements and professional development opportunities are available.

Benefits

Salary packaging for expenses

Flexible work arrangements

Professional development opportunities

Supportive work environment

Qualifications

• Degree qualification relevant to community services.
• Experience in case management and navigating complex service systems.
• Ability to adapt to participants' needs effectively.

Responsibilities

• Deliver case management and service coordination activities.
• Support participants to move and settle into their tenancies.
• Perform regular outreach appointments focusing on preventative support.

Skills

Case Management

Crisis Response

Relationship Building

Flexibility

Education

Degree in Community Services

Job description

Supportive Housing Case Manager - Homes First (Multiple Candidates)

Employment Status:Maximum Term Full Time / Part Time

Your new role

We have an exciting opportunity for one full-time and one part-time (FTE 0.625)Supportive Housing Case Managerto join our Homes First team.

As a Supportive Housing Case Manager, you will be part of the newly funded Homes First program, delivering services in Outer Eastern Melbourne (Office based in Croydon). The role involves delivering culturally safe three-year flexible support packages to participants who need support to sustain tenancies or move into stable housing.

A typical day will see you working with participants in an assertive outreach capacity to deliver case management and service coordination activities whilst liaising with other agencies, and community resources and services.

You’ll be focused on building strong relationships with participants who have experienced chronic homelessness. You will be supporting participants to both move and settle into their tenancies and continue to link them with their local communities.

You will work long-term with a small caseload to focus on individualised goal planning while performing regular outreach appointments, focusing on preventative support and strategies that help break the cycle of homelessness and are effective in achieving participant outcomes.

Essentials for success

• An appropriate degree qualification relevant to community services.
• Experience in case management and navigating complex service systems.
• A passion for sustaining tenancies and ending homelessness in Melbourne.
• Ability to adapt to participants' needs effectively and include the voice of the participant while collaborating with different services.
• Able to demonstrate de-escalation and effective response tactics towards challenging behaviour and crisis situations.

You can look forward to

• Maximum term contract, up to three years, full-time or part-time (FTE 0.625, 47.5 hours per fortnight) role.
• $44 - 47 per hour, dependent on experience.
• Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax.
• Quality time with participants - with caseloads of 8, you'll have the chance to really get to know your participants and make a huge impact in their lives.
• A supportive work environment: 1 on 1 regular line manager direct supervision, available Psychological First Aid and EAP etc.
• Access to the Portable Long Service Benefits Scheme.
• Flexible work arrangements are available for maintaining your work-life balance.
• Professional and career development opportunities, including participation in organisation-wide initiatives like the Rainbow Collective and Culture Champions.

Sacred Heart Mission is a community of dedicated people working together to end homelessness , deep and disadvantage and social exclusion . Our strength lies in our shared purpose and values.We welcome individuality and support each other to bring our best and whole selves to the work we do each day. Join us in making a meaningful difference in a fun and friendly organisation with a big heart.

To join our team, simply scroll down and enter your details below with attached resume and cover letter.

For more information about the role, contact Naomi Anderson, Program Coordinator on 0428 798 587.

Closing date for applications: 5pm, Monday 2nd of June 2025*

*Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates. If you have previously applied for this position, there is no need to reapply.

SHMis committed to equal employment opportunities for all peopleregardless of age, gender, cultural background, disability, or sexual orientation. We recognise the strength and value in diversity, and actively foster an inclusive workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.

All appointments are subject to Police Checks and certain roles require additional pre-screening or evidence of COVID-19 vaccination as outlined in the position description.

Privacy Acknowledgment

Sacred Heart Mission is collecting personal information from you as part of the recruitment and selection process. Sacred Heart Mission recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us. Click here to view our Information Privacy and Collection Notice.

Sacred Heart Mission's recruitment applications are hosted by external service providers who also recognise the importance of privacy. By proceeding with your application, you acknowledge that your personal information will be hosted by these external service providers until such time as you elect not to have your information stored on these external hosted sites.

• Yes I agree to the privacy statement *

Personal Details * Required field

• First name *
• Last name *
• E-mail *

Digits only or add + for international numbers

• Street *
• Street Cont.
• City, Town or Suburb *
• Postcode or Zipcode *
• Country *
• State, Region or Province *
• LinkedIn URL

  (Please click on your profile and copy the URL from your profile page.)

Questions

• Do you have a relationship with Sacred Heart Mission? *
• No
• I am a current employee
• I was an employee previously
• I am a previous or current volunteer
• I have previously, or I am currently accessing Sacred Heart Mission services
• I am currently or have previously been placed to work at Sacred Heart Mission via a labour hire/locum services/agency organisation
• Were you referred by a current employee in Sacred Heart Mission? If so, please indicate the name of the employee who referred you for this role.
• Do you have the legal entitlement to work in Australia? *
• Yes
• No
• Do you hold a current VISA to work in Australia? *
• Yes
• No
• If you hold a working VISA, please confirm what VISA Type, any conditions or restrictions, and expiry date.
• If successful, do you consent to Sacred Heart Mission verifying your entitlement to work in Australia for the duration of your employment? *
• Yes
• No
• Do you have an existing Police Check conducted within the last 90 days? *
• Yes
• No
• I have evidence of current NDIS check
• Do you have a current Working with Children Check? *
• Yes
• No
• Do you have a valid Driver’s License to drive in Australia? *
• Yes
• No
• Within the last 10 years, have you lived in a country outside of Australia for more than 12 months? *
• Yes
• No
• Please list your most relevant tertiary qualification: *
• Are you interested in the full-time or part-time role? *
• Full Time
• Part Time
• Either
• If available for part-time - this part time role will be 47.5 hours per fortnight, does this work for your availability and commitments? *
• Yes
• No
• NA - Interested In Full Time Only
• Can you provide an example of a complex client situation you encountered in your previous or current role? How did you approach solving it? *
• Homes First works with people who may have histories of trauma, mental health concerns, alcohol and other drugs issues and other disabilities. What experience have you had in working towards support plan goals, with people experiencing these complexities? *
• Please describe a time where you have collaborated with different services/people to identify support plan goals, while including the voice of the client. *
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