Supporting Volunteer (Visitor Survey Volunteer at Dundas Aqueduct)

Canal & River Trust; Avoncliff; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

Join a leading volunteering opportunity with Canal & River Trust to help enhance visitor experiences at the Avoncliffe Aqueduct. Your role will involve gathering feedback, interacting with visitors, and contributing to the improvement of the site, all while receiving comprehensive training.

Benefits

Flexible volunteering hours, often from home

Supportive and friendly team environment

Learning new skills related to data collection and communication

Qualifications

• Confident using a tablet to record feedback.
• No previous knowledge or experience needed.

Responsibilities

• Survey visitors about their experience at the site.
• Record responses accurately using a tablet.
• Observe visitor behaviors and report feedback.

Skills

Reliable

Organised

Job description

We’re looking for enthusiastic volunteers to help gather valuable feedback from visitors at the Avoncliffe Aqueduct. Your conversations will give visitors a chance to share what they love, what they’d like to see changed, and how we can make the Avoncliffe Aqueduct even more welcoming.

Your duties will involve:

1. Observing and noting the behaviours and general profile of visitors as they explore the site
2. Approaching visitors in a friendly, engaging, and welcoming manner
3. Inviting visitors to take part in a short survey, clearly explaining its purpose
4. Using a tablet to read out survey questions and accurately record visitor responses
5. Thanking visitors for their time and wishing them a pleasant onward journey
6. Following guidance on health, safety, and data privacy
7. Reporting any issues or feedback to your designated contact at Canal & River Trust

This is a flexible volunteering opportunity that suits people of all ages and backgrounds. Whether you can spare a few hours a week or just a couple of sessions a month, your contribution will make a real difference. You’ll need to be confident using a tablet so you can record responses, but no other previous knowledge or experience is needed. We’ll provide a comprehensive training session before you start, so you’ll be confident and ready to gather feedback.

So, if you enjoy talking to people and want to play a part in improving the Avoncliffe Aqueduct, we’d love to hear from you!

Why we want you

Our Supporter volunteers ensure that the day-to-day nuts and bolts of the waterways happen, whether that’s monitoring activities on the towpath, supporting teams, or managing processes. This can include working with our Social Media Team, assisting with location and filming for productions, supporting our teams within offices, or conducting audits on the Towpath.

What you will be doing

• Supporting with administration
• Supporting with data collection
• Creating content on social media
• Taking photos for promotion and celebration
• This role can potentially be done from home
• When you register as a volunteer, we will ask you about any unspent convictions which you need to declare and assess the risk accordingly

The skills you need

• Reliable
• Organised
• While not essential, many activities involve using computers or mobile devices

What's in it for you

• The opportunity to volunteer flexibly, often from home
• Be part of a friendly team of supportive colleagues and volunteers
• Learn new skills and gain a better understanding of the day-to-day workings of the waterways