Supporting Volunteer (Survey Volunteer at the National Waterways Museum, Gloucester)

Canal & River Trust; Gloucester; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

Join a welcoming team as a volunteer at the National Waterways Museum in Gloucester! You'll engage with visitors, gather insightful feedback, and help improve the museum experience. No prior experience is necessary—just bring your enthusiasm and willingness to help!

Benefits

Flexible volunteering hours

Opportunity to learn new skills

Be part of a friendly team

Qualifications

• No previous knowledge or experience needed.
• Ability to use a tablet to record responses is essential.

Responsibilities

• Gather feedback from visitors through a short survey.
• Engage with visitors and accurately record their responses using a tablet.
• Report relevant feedback or issues to the designated contact.

Skills

Reliable

Organised

Experience with computer or mobile devices

Job description

We’re looking for enthusiastic volunteers to help gather valuable feedback from visitors at the National Waterways Museum, Gloucester. Your conversations will give visitors a chance to share what they love, what they’d like to see changed, and how we can make the museum even more welcoming.

Your duties will involve:

1. Observing and noting the behaviours and general profile of visitors as they explore the site
2. Approaching visitors in a friendly, engaging, and welcoming manner
3. Inviting visitors to take part in a short survey, clearly explaining its purpose
4. Using a tablet to read out survey questions and accurately record visitor responses
5. Thanking visitors for their time and wishing them a pleasant onward journey
6. Following guidance on health, safety, and data privacy
7. Reporting any issues or feedback to your designated contact at Canal & River Trust

This is a flexible volunteering opportunity suitable for people of all ages and backgrounds. Whether you can spare a few hours a week or just a couple of sessions a month, your contribution will make a real difference. You’ll need to be confident using a tablet to record responses, but no other previous knowledge or experience is needed. We’ll provide a comprehensive training session before you start, so you’ll be confident and ready to gather feedback.

If you enjoy talking to people and want to help improve the National Waterways Museum, Gloucester, we’d love to hear from you!

Why we want you

Our Supporter volunteers help with the day-to-day operations of the waterways, whether that’s monitoring activities on the towpath, supporting teams and processes behind the scenes, working with our Social Media Team, or assisting with location and filming for productions. They also support our teams within our offices and conduct audits on the towpath.

What you will be doing

1. Supporting with administration
2. Supporting with data collection
3. Creating content on social media
4. Taking photos for promotion and celebration
5. This role can potentially be done from home
6. When you register as a volunteer, we will ask about any unspent convictions you need to declare and conduct a risk assessment as needed

The skills you need

1. Reliable
2. Organised
3. Experience with computer or mobile devices is beneficial but not essential

What's in it for you

1. The opportunity to volunteer flexibly, often from home
2. Be part of a friendly team of colleagues and volunteers
3. Learn new skills and gain insight into the workings of the waterways