Supporter Relations Regular Giving Senior Officer

Deen; Greater London; Hybride; GBP 7 600 - 9 100; Plein temps

Résumé du poste

Muslim Aid is seeking a Supporter Relations Regular Giving Senior Officer to own and grow the regular giving portfolio, driving year-round income and lifetime value. You will lead onboarding, welcome, and gift-aid processes while managing Direct Debit operations and ensuring high donor satisfaction.

The role requires at least 3 years in regular giving or donor care, strong relationship-building and English proficiency, and advanced Excel for reporting. This is a remote role within Pakistan.

Qualifications

• Degree or equivalent qualification or experience in supporter care.
• Formal fundraising, customer service, or data protection training.
• Minimum 3 years in regular giving, donor care or subscription management.
• Strong relationship-building and communication skills; fluent English.
• Advanced Excel reporting, analysis, and reconciliation.

Responsabilités

• Lead the full supporter journey to recruit and retain regular givers.
• Manage Direct Debit and recurring payments; monitor payment health.
• Design and run annual regular giving plans with targets.
• Create welcome journeys across channels and conduct thank-you calls.
• Oversee CRM accuracy, compliance, and data protection standards.
• Support child sponsorship lifecycle and donor reactivation campaigns.

Connaissances

Fluent English

Excel proficiency

Donor retention

Relationship building

Communication skills

Formation

Degree or equivalent

Outils

CRM software

Description du poste

/Work mode: On-siteType: Full-timeField: Nonprofit & NGOPosted: 3d agoCloses: 16 November 2026on rozee.pkMuslim Aid is a UK-based international development charity (founded 1985) seeking a Supporter Relations Regular Giving Senior Officer for a remote, full-time permanent position based in Pakistan (apply by 25 October 2026). About the Role You will own the entire regular giving portfolio, responsible for growing the number of regular supporters, increasing year-round giving income, extending supporter lifetime value, and reactivating lapsed givers. Regular giving is the organization's most reliable and strategic income source, central to the Growth Strategy 2026-2030. Key Responsibilities Lead the full supporter journey: recruit new regular givers through campaigns, manage onboarding and welcome processes, build sustained relationships, handle Direct Debit and recurring payment operations, retain active supporters, and identify upgrade opportunities Develop and execute the annual regular giving plan with clear income, recruitment, retention, and upgrade targets; monitor portfolio health metrics and act on trends in active givers, new sign-ups, cancellations, average gift size, and income Design and run regular giving campaigns and propositions, including seasonal initiatives during Ramadan; manage recruitment channels (website, donation forms, phone, events, external call centre) and ensure high conversion rates Create welcome journeys across multiple touchpoints (phone calls, email, SMS, post); make personal welcome calls to thank new givers, confirm details, and facilitate Gift Aid registration Handle every cancellation personally, exploring retention options such as pauses or reduced giving; execute reactivation campaigns and identify upgrade moments Manage all Direct Debit and recurring payment administration: new instructions, amendments, payment failures, cancellations; process payment reports (BACS AUDDIS/ARUDD/ADDACS) and recover failed payments Maintain personal supporter relationships through thank-you calls, check-in contact, and responsive communication across phone, email, post, web chat, and social media; resolve complaints and apply vulnerable supporter safeguards consistently Oversee Child Sponsorship lifecycle: matching, welcome packs, reallocations, exits, and delivery of child progress updates in line with safeguarding and child protection standards Ensure CRM accuracy, compliance with Direct Debit Guarantee and BACS rules, UK GDPR, PECR, and Fundraising Regulator Code; support the new CRM implementation with process design, testing, and automation Performance Targets Year-on-year growth in regular giving income; net increase in active supporter base; recruitment and upgrade targets met; 12-month retention improvement from 50% baseline; reduced early attrition (first 90 days); cancellation save rate; successful reactivations; failed-payment recovery rate; monthly relationship-building calls; 70%+ supporter satisfaction on thank-you interactions; 100% Gift Aid capture; on-time sponsor welcome packs and updates; zero compliance breaches and 80%+ record completeness. Required Qualifications & Experience Degree or equivalent professional qualification, or equivalent experience in supporter/customer care Formal training in fundraising, customer service, or data protection Minimum 3 years' experience in regular giving, supporter care, customer retention, or subscription management Strong relationship-building and communication skills; fluent English (spoken and written) Advanced Excel proficiency for reporting, analysis, and reconciliation Proven workload management and donor retention expertise Desirable Skills Data analysis Subscription management Communication planning Organization Information Muslim Aid is committed to safeguarding children and vulnerable adults (all positions require background checks) and operates as an equal opportunities employer. This is a remote role within Pakistan; applications are accepted online via Rozee.pk. Salary: PKR 275,000 per month | Reports to: Supporter Relations & Data Insights Leaddeen.page lists this role and links to the employer. Applications happen on their site, never here.## More at Muslim AidMA###· 8d agoOn-siteNonprofit & NGOLondon, United Kingdomon charityjob.co.ukOpen role# Supporter Relations Regular Giving Senior OfficerSupporter Relations Regular Giving Senior Officer at Muslim Aid | deen.page