Supporter Relations Assistant (Maternity Cover)

Islamic Relief Worldwide; London Borough of Lambeth; On-site; GBP 21,000 - 30,000; Full time

Job summary

Islamic Relief Worldwide seeks a Supporter Relations Assistant for Islamic Relief UK in Waterloo, London. You will be the first point of contact for supporters, handling enquiries across phone, email, post and digital channels with professionalism and empathy.

You will process donations, maintain accurate supporter records, support campaigns (Ramadan, Qurbani, emergency appeals), coordinate temporary staff, and help ensure GDPR-compliant data handling and a top-tier supporter experience.

Qualifications

• Experience in customer service, supporter care, administration, or data processing.
• Experience using databases and maintaining accurate records.
• Strong professional and empathetic communication.
• Excellent administrative and organisational abilities with attention to detail.
• Fast and accurate data entry.
• Good numeracy and comfort handling financial information.
• Experience managing multiple priorities and meeting deadlines.
• Strong written and verbal communication.
• Knowledge of data protection and GDPR requirements.
• Ability to work independently while contributing to a team.
• Commitment to delivering excellent supporter experiences.
• Empathy with the mission and values of Islamic Relief.

Responsibilities

• Be the first point of contact for supporters across phone, email, post and digital channels.
• Process donations and maintain accurate supporter records.
• Manage enquiries and support day-to-day operations of the Supporter Relations Unit.
• Work with fundraising systems and ensure GDPR-compliant data handling.
• Coordinate temporary staff and volunteers during campaigns (Ramadan, Qurbani, emergencies).
• Assist with call centre activities and deliver an outstanding supporter experience.

Skills

Customer service

Supporter care

Data entry

Attention to detail

Numeracy

Communication

Independence

Teamwork

Empathy

GDPR knowledge

Tools

Raiser's Edge

Job description

Islamic Relief Worldwide (IRW) is a faith-based humanitarian and development organisation working to save and transform the lives of some of the world's most vulnerable people. Established in 1984 and operating in over 45 countries, we respond to emergencies, tackle poverty, empower communities, and advocate for lasting change.

We are seeking a Supporter Relations Assistant to join Islamic Relief UK (IRUK) at our Waterloo, London office. This is an exciting opportunity for a highly organised and customer-focused individual who enjoys helping supporters, managing enquiries, and ensuring the highest standards of supporter care and data accuracy.

Islamic Relief UK plays a vital role in strengthening fundraising, advocacy, programme development, and public engagement, helping to generate the support needed to deliver life-changing humanitarian and development programmes around the world.

About the Role

As a Supporter Relations Assistant, you will be one of the first points of contact for our supporters, providing exceptional service across phone, email, post, and digital enquiry channels. You will play a key role in ensuring that every interaction with Islamic Relief is professional, positive, and reflective of our values.

You will be responsible for processing donations, maintaining accurate supporter records, managing enquiries, and supporting the day-to-day operation of the Supporter Relations Unit. Working with fundraising systems and databases, you will help ensure supporter information is accurate, up to date, and handled securely in line with GDPR requirements.

The role also includes supporting busy fundraising campaigns such as Ramadan, Qurbani, emergency appeals, and other seasonal initiatives. During these periods, you will help coordinate temporary staff and volunteers, assist with call centre activities, and contribute to delivering an outstanding supporter experience.

The successful candidate will have:

• Experience working in a customer service, supporter care, administration, or data processing role.
• Experience using databases and maintaining accurate records.
• Strong customer service skills with the ability to communicate professionally and empathetically.
• Excellent administrative and organisational abilities with strong attention to detail.
• Fast and accurate data entry skills.
• Good levels of numeracy and confidence handling financial information.
• Experience managing multiple priorities and working to deadlines.
• Strong written and verbal communication skills.
• Knowledge of data protection principles and GDPR requirements.
• The ability to work independently while contributing positively as part of a team.
• A genuine commitment to delivering excellent supporter experiences.
• Empathy with and commitment to the mission, vision, and values of Islamic Relief.

Desirable

• Experience working within the charity or fundraising sector.
• Experience using supporter or CRM databases such as Raiser's Edge.
• Experience supporting volunteers or temporary staff.
• Understanding of fundraising and donor care processes.

Why Join Islamic Relief?

This role offers an excellent opportunity to be at the heart of supporter engagement within one of the world's leading humanitarian organisations. You will play a key role in ensuring supporters receive an outstanding experience while helping to generate the resources needed to support vulnerable communities worldwide.

If you are a customer-focused, organised, and motivated individual who enjoys helping people and delivering high-quality administrative support, we would love to hear from you.