Supporter Experience Coordinator

Shooting Star Children's Hospices; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading children's charity in Hampton is seeking a Supporter Experience Coordinator to enhance supporter experiences across fundraising activities. The role involves supporting the fundraising team administratively and ensuring effective support for families engaging in fundraising. Candidates should possess strong communication skills and ideally have experience in administration and fundraising environments. Competitive salary and benefits offered.

Benefits

NHS Pension Scheme

27 days annual leave plus Bank Holidays

Flexible working arrangements

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Experience in fundraising administration is preferred.
• Ability to work both independently and as part of a team.
• Compassionate communication style.

Responsibilities

• Support the Supporter Experience Manager in fundraising activities.
• Provide administrative support to the fundraising team.
• Ensure effective communication with families who fundraise.

Skills

Excellent communication skills

Knowledge of Word, Excel, PowerPoint

Experience in an administrative role

Job description

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Supporter Experience Coordinator, Hampton

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Client:

Shooting Star Children's Hospices

Location:

Hampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3a5bc81d14f4

Job Views:

3

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Supporter Experience Coordinator to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

About the role

Your key purpose will be to support the Supporter Experience Manager in the delivering an excellent supporter experience for individuals across all fundraising activities. This includes projects related to Shooting Star Children’s Hospices Individual Giving programme, supporter journeys and ensuring Shooting Star Children’s Hospices families who choose to fundraise are effectively supported in their activity. This role will support the charities appeal fundraising programme, working with the Head of Supporter Engagement and Supporter Experience Manager on supporter stewardship.

The Supporter Experience Coordinator will also provide efficient and effective key administrative support to the wider fundraising team, optimising income generation proactivity cross-team. They will support in maximising the potential of our fundraising data, ensuring accurate and effective fundraising finance processes, gift aid maximisation and utilising the fundraising database.

About you

If you are enthusiastic about fundraising and enjoy diverse responsibilities, this could be the perfect role for you.

We are looking for someone who feels confident working as part of a team as well as working independently. Previous experience in an administrative role is desired, with excellent knowledge of Word, Excel and Powerpoint. Excellent oral and written communication skills, with the ability to communicate effectively in a sensitive and compassionate manner.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
  
  Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
  
  Contractual benefits
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Reimbursed professional membership fees
• Eye care
• Blue Light discount card
  
  Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
  
  Safeguarding
  
  We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
  
  Equality, diversity and inclusion
  
  Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

To apply please send your CV and a short covering letter outlining how your experience meets the criteria set out in the person specification.