Supporter Experience Assistant

TipTopJob; South Yorkshire; On-site; GBP 24,000; Full time

Job summary

Une organisation caritative à Rotherham recherche un Assistant de l'Expérience des Supporters pour répondre aux demandes des supporters et gérer les tâches administratives liées au fundraising. Le candidat idéal doit avoir au moins deux ans d'expérience en service client et une bonne compréhension des principes de fundraising. Ce poste offre un environnement de travail soutenant et 30 jours de congé par an.

Benefits

30 jours de congé annuel

Environnement de travail soutenant

Parking sans tracas

Qualifications

• Au moins 2 ans d'expérience dans un environnement de service client.
• Expérience antérieure dans le fundraising.
• Compréhension solide des principes et techniques de fundraising.

Responsibilities

• Agir en tant que point de contact principal pour les requêtes des supporters.
• Enregistrer avec précision les dons et les détails des donateurs.
• Gérer toutes les tâches administratives et de soins aux supporters.

Skills

Customer service

Fundraising

IT literate

Communication

Interpersonal skills

CRM systems

Job description

Location: Rotherham

Salary: A GBP 23,875 per annum

The Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to their community since 1996.

The Role

The Supporter Experience Assistant is the first point of contact for supporters and administration tasks. Offering a high level of support, guidance, stewardship to supporters whilst implementing the operational delivery of all departmental transactional requirements related to the delivery of their fundraising and retail activities.

This is a pivotal role in ensuring supporter care and administrative excellence is achieved and maintained in an accurate and timely manner and that all queries are responded to quickly and consistently. Working collaboratively with colleagues from various departments including the finance team the Supporter Experience Assistant will undertake a team proactive approach to all aspects of delivery and immediately identify any potential risks and issues which will jeopardise supporter care and administrative excellence.

Key Responsibilities

• Act as a main point of contact in relation to supporter queries and administration tasks, reacting to all incoming queries in a positive and proactive manner.
• Assess supporter needs and offer help and support to minimising the need for multiple point of contact.
• Accurate and timely recording of donations and donor details on their supporter database.
• Be proactive in offering alternative ways to support the charity.
• Providing advice and support to member of the public trying to support the Hospice including problem solving with digital platforms, booking events, processing donations, booking collections/deliveries etc.
• Be proactive in growing supporter engagement, income generation and ensuring add on fundraising methods are captured i.e. gift aid, consents etc.
• Ensure regular provision of accurate income generation records in a timely manner on areas including but not limited to: Stock, Shops, Community, Corporate, Trusts and Foundations, Events, Individual Giving and Lottery.
• Effectively manage all data inputting, administrative and supporter care tasks within the department including maintaining accurate records of donor details and donations made, both digitally and paper based to ensure consistency and accuracy in a timely manner.
• Promote the services of the department at all appropriate opportunity.
• Assist with the management of all databases/CRM systems to enable accurate reporting measures to be undertaken.
• Maintain files and documents, archiving duplication and unnecessary files, where appropriate.
• Undertake regular file audits.
• Respond to all administrative queries and requests in a timely manner.
• Assist with the management of the department email inbox responding to contact requests and distributing the workload to relevant team members.
• Undertake any additional activities elsewhere in the charity as required and within your capability.
• Report any concerns or possible improvements to the relevant Head of Department.
• Support and attend the Hospice events and appeals.
  
  

Skills And Qualifications

• At least 2 years experience in a customer service environment
• Previous experience in fundraising
• IT literate
• Strong understanding of fundraising principles and techniques
• Excellent communication and interpersonal skills, with the ability to engage and inspire donors through written and verbal communication
• Experience working with CRM systems.
  
  

Benefits

• Holidays: A work:life balance is important for everyone, which is why they offer all employees 30 days annual leave per year (plus bank holidays), plus an additional days leave in every 5th year.
• A supportive and comfortable working environment: Their Hospice is a calm and compassionate place to work, full of inspiring people who support one another.
• Hassle:free parking at no cost: N