Supporter Engagement Team Leader

Alzheimer's Society; England; Remote; GBP 31,000 - 35,000; Full time

Job summary

Alzheimer's Society is seeking a Supporter Engagement Team Lead to enhance supporter communication and experience, managing a dedicated team. The role focuses on improving fundraising efforts through effective supporter interactions. Candidates should possess strong leadership, communication, and customer service skills.

Benefits

Working from Home Allowance

Flexible working options

Development programs

Qualifications

• Proven ability to lead and motivate teams.
• Excellent verbal and written communication abilities.
• Experience in a customer-facing role, preferably within charities.
• Ability to analyze data to improve engagement.
• Understanding of fundraising principles.

Responsibilities

• Providing leadership and fostering a positive culture.
• Acting as the first contact for supporter inquiries and donations.
• Identifying improvement areas for the supporter journey.
• Guiding the team on supporter engagement best practices.
• Sharing insights with fundraising teams.

Skills

Leadership

Communication

Customer Service

Data Management

Fundraising Knowledge

Job description

Working from Home Allowance of £312 per annum

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We provide vital support to those facing difficult times, fund groundbreaking research, and campaign to prioritize dementia awareness and support.

Our mission is to work towards a world where dementia no longer devastates lives, supported by our values that guide us through future challenges and opportunities.

About the opportunity

The Supporter Engagement team is central to Alzheimer’s Society’s success. It manages multi-channel communication with supporters via email, phone, and social media, both inbound and outbound, as part of the wider Supporter Experience Team.

This role leads a team responsible for supporter communication, enhancing supporter experience, and providing insights to improve fundraising efforts.

Key Responsibilities:

1. Leading and Managing a Team: Providing leadership, fostering a positive culture, and supporting team members.
2. Supporter Interaction: Acting as the first contact for supporter inquiries and donations across channels.
3. Enhancing the Supporter Journey: Identifying improvement areas and implementing changes.
4. Providing Support: Guiding the team on supporter engagement best practices.
5. Contributing to Fundraising: Sharing insights with fundraising teams to shape strategies.
6. Ensuring Compliance: Adhering to data protection and relevant policies.

About you

1. Leadership and Team Management: Proven ability to lead and motivate teams.
2. Communication Skills: Excellent verbal and written communication abilities.
3. Customer Service Experience: Experience in a customer-facing role, preferably within charities.
4. Data Management: Ability to analyze data to improve engagement.
5. Knowledge of Fundraising: Understanding of fundraising principles.

Our commitment to Equity, Diversity, Inclusion & Belonging

We encourage applications from individuals with disabilities, impairments, or from underrepresented ethnic backgrounds. We aim for an inclusive environment where everyone feels they belong.

Our hiring process

We strive for an inclusive recruitment process. For support or adjustments, contact [email]. Applications are anonymized until interview stage. We recognize AI tools’ limitations and encourage authentic, personal applications. Roles may close early if high volume of applications is received.

Due to the role’s nature, a DBS check may be required to ensure safety and welfare.

What we offer

We support our employees with benefits, recognition, flexible working options, and development programs to help you grow and realize your potential. Visit our "Working for Us" pages for more information.

Working from Home Allowance of £312 per annum

Salary: £31,018 - £34,464 per annum + Market Supplement of £2,100