Supporter Engagement Officer

JR United Kingdom; Swindon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing health charity in Swindon seeks a Supporter Engagement Officer to enhance donor stewardship and community fundraising. The role involves engaging with supporters, managing communications, and developing giving pipelines. Ideal candidates will have experience in supporter care and strong interpersonal skills to foster lasting relationships.

Qualifications

• Experience in Supporter Care, Individual Giving, or Community Fundraising.
• Strong interpersonal and communication skills with a passion for relationships.
• Familiarity with social media and community campaigns is a plus.

Responsibilities

• Engage and support a portfolio of supporters and fundraisers.
• Manage timely, tailored thank yous and impact updates.
• Collaborate with internal and external stakeholders across fundraising.

Skills

Interpersonal skills

Communication skills

Community engagement

Database management

Job description

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Supporter Engagement Officer, Swindon, Wiltshire

The Talent Set is delighted to be working with a fantastic health charity to recruit some newly created roles within their growing fundraising team:

• Community Engagement Officer

These roles are pivotal in delivering inspiring engagement experiences and building long-term relationships with the charity’s supporters. You’ll play a key role in stewarding donors and fundraisers, promoting high-value campaigns and regular giving programmes, and ensuring the supporter experience is thoughtful, timely, and engaging.

About the Roles:

As Supporter Engagement Officer, you will:

• Engage, steward, and support a broad portfolio of supporters and fundraisers.
• Manage timely, tailored thank yous and impact updates.
• Help develop the individual giving pipeline and support insights, reporting, and supporter journey planning.
• Collaborate with internal and external stakeholders across fundraising, communications, and beyond.

As Community Engagement Officer, you will:

• Be the first point of contact for community and third-party fundraisers.
• Support planning and delivery of annual matched-funding and recurring giving campaigns.
• Oversee Community Support Volunteers and ensure timely distribution of fundraising materials.
• Promote community fundraising campaigns across diverse audiences and grow sustainable income.

Key Shared Responsibilities:

• Provide excellent supporter care via phone, email, social media, and face-to-face interactions.
• Maintain accurate and timely data within our supporter database.
• Work closely with marketing and communications to ensure campaigns and touchpoints are current and engaging.
• Help build compelling supporter journeys that deepen connection and increase long-term support.

Person Specification:

• Experience in Supporter Care, Individual Giving, or Community Fundraising (or transferable skills from other sectors).
• Comfortable using databases to support tailored and engaging supporter experiences.
• Strong interpersonal and communication skills, with a passion for building relationships.
• Collaborative, proactive, and keen to make a difference to a growing programme.
• Familiarity with social media, community engagement, or campaign promotion is a plus.

Interview will begin from 9th June.

To apply, please send your CV as soon as possible. Unfortunately, we may not be able to respond to every application.

We are committed to diversity and inclusion. We welcome applicants from all backgrounds and will happily make reasonable adjustments to ensure a fair and inclusive process for everyone.