Supporter Care Officer / Fundraiser

Work Relief Limited; Oxford; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A national charity based in Oxford is seeking a Supporter Care Officer/Fundraiser to join their team. This full-time role involves delivering exceptional customer care to supporters and managing donations. The ideal candidate has experience in fundraising environments and is skilled in administration and data entry. Competitive salary up to £32,000 per annum with flexible hybrid working.

Qualifications

• Experience in a fundraising environment with customer care knowledge.
• Experience processing donations and handling supporter requests.
• A track record of cultivating relationships with supporters.

Responsibilities

• Deliver frontline service to donors and supporters.
• Handle donor enquiries and solve problems.
• Manage donations and maintain accurate records.

Skills

Excellent customer care

Administration skills

Data entry

Problem-solving

Relationship building

GDPR knowledge

Job description

Overview

WR Fundraising Recruitment are excited to once again be working with a national charity focussing on a range of community support from financial and welfare through to mental health and wellbeing programmes.

As part of the charity’s ambitious growth and development plan, we are looking for a Supporter Care Officer / Fundraiser to join the fundraising team to provide the highest levels of customer care to the charity’s supporters and donors.

If you know what it means to deliver excellent customer services coupled with solid administration and data entry skills, this would be a great opportunity to join a fundraising team and represent the charity to its donors and supporters.

Role title: Supporter Care Officer / Fundraiser

Contract: Full-time Permanent

Location: Oxfordshire with Flexible and Hybrid Working

On-site requirement: 2 days per week on site

Salary: Up to £32,000 per annum

Key responsibilities

• Delivering the highest level of frontline service to all donors and prospective supporters, building strong and loyal relationships through written and verbal communications
• Dealing with a variety of donor enquiries, problem solving and deliver positive outcomes for our supporters
• Ensuring efficient administration of donations and maintenance of accurate database records
• Being the first point of contact for existing and potential supporters
• Act as an ambassador for the fundraising team, responding to enquiries or picking up donations and/or collections, thanking donors for their support
• Accurately inputting and processing donations (cash & cheques) to ensure income records are up to date and accurate
• Creating and sending tailored thank you’s to supporters
• Accurately managing and updating supporter records on the database

Ideal candidate

• Experience of working in a similar role within a fundraising environment, and knowledge of what makes excellent customer care
• Experience processing donations, handling supporter requests and juggling multiple projects
• A track record of cultivating effective relationships with varied audiences – ideally in fundraising with supporters / donors
• Experience of providing timely and warm communications that leave supporters feeling appreciated and valued
• Experience of using and accurately maintaining databases
• Knowledge of GDPR best practice

How to apply

To apply and for further information, please email a copy of your CV in the first instance.

WR Fundraising Recruitment are passionate about bringing together talented fundraising professionals with fantastic organisations. We’d love to hear from you if you are looking for a new fundraising opportunity.