Supporter Care Officer

TN United Kingdom; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An esteemed health charity is seeking a Supporter Care Officer for a 6-month temporary contract. This role offers a unique opportunity to engage with supporters and enhance their experience. You will be responsible for managing inquiries, maintaining donor records, and supporting fundraising efforts. With a hybrid working arrangement, you will work 2 days a week in London, allowing for flexibility. If you have a passion for supporter engagement and strong administrative skills, this is the perfect chance to make a meaningful impact in the charity sector.

Qualifications

• Experience in supporter care, customer service, or administrative roles.
• Proficiency in Microsoft Office and CRM databases.

Responsibilities

• Respond to supporter enquiries via email, phone, and post.
• Maintain accurate donor records using the CRM system.
• Support fundraising campaigns with administrative tasks.

Skills

Supporter Care

Customer Service

Administrative Skills

Communication Skills

Microsoft Office

CRM Databases

Tools

Raisers Edge

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Supporter Care Officer (Temporary Contract - 6 months)

The Talent Set is partnering with an esteemed health charity to recruit a Supporter Care Officer for a 6-month interim role. This is an excellent opportunity for individuals passionate about supporter engagement and possessing strong administrative skills to make a meaningful impact.

Position Details:

• Temporary contract for 6 months, full-time or part-time options available.
• £0.67 per day via PAYE + £16.60 holiday pay.
• Hybrid working arrangement, with 2 days a week in London.

Key Responsibilities:

• Respond promptly and professionally to supporter enquiries via email, phone, and post, ensuring a positive donor experience.
• Maintain accurate donor records using the CRM system (e.g., Raisers Edge), including data entry, gift processing, and supporter communications.
• Support fundraising campaigns and events with administrative tasks, mailings, and logistics.
• Collaborate with internal teams to ensure consistent messaging and timely responses.
• Identify and escalate supporter feedback issues to improve processes and satisfaction.

Person Specification:

• Experience in supporter care, customer service, or administrative roles, preferably within a charity or nonprofit.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and experience with CRM databases like Raisers Edge.
• Excellent communication skills, both written and verbal, with a warm and empathetic manner.
• Organized, proactive, and able to work independently in a hybrid working environment.

Application Deadline: Monday, 12th May. To be considered, please apply with your CV as soon as possible. Note that we may not be able to reply to every application.

We are committed to diversity and inclusion and encourage applications from all backgrounds. Reasonable adjustments will be made to ensure a fair recruitment process.