Supporter Care Officer

HARRIS HILL; Bristol; Hybrid; GBP 29,000; Full time

Job summary

A charity recruitment organization is seeking a Temporary Supporter Care Officer in Bristol. The role involves providing excellent supporter care, handling enquiries, and maintaining the supporter database. Ideal candidates have strong communication skills and experience in customer service. This position offers £14.20/hour and is hybrid, requiring 2 days/week in the Bristol hub.

Benefits

Holiday pay

Flexible working arrangements

Qualifications

• Experience in a customer service role, handling enquiries via phone, email, and digital channels.
• Strong written and verbal communication skills.
• Excellent IT literacy, including Microsoft Word, Excel, and Outlook.
• Understanding of GDPR and fundraising regulations (or willingness to learn).

Responsibilities

• Respond promptly to supporter enquiries across multiple channels.
• Update and maintain the supporter database with accurate contact and donation details.
• Process and reconcile donations, ensuring prompt banking and thanking of donors.
• Collaborate with fundraising teams on projects to ensure excellent customer service.

Skills

Customer service experience

Strong communication skills

IT literacy (Microsoft Word, Excel, Outlook)

CRM systems knowledge

Job description

Temporary Supporter Care Officer – £14.20/hour – Bristol/Hybrid

Contract:Temporary, full-time (35 hours/week)Rate:£14.20/hour + holiday payLocation:Bristol – hybrid (2 days/week in the Bristol hub)Start date:ASAPOur charity-sector client is looking for a Supporter Care Officer to join their Fundraising and Supporter Engagement team on a temporary basis. This is a fantastic opportunity to make a positive impact by providing excellent supporter care, ensuring donors, customers, and partners receive a first-class experience.The role You’ll be the friendly, helpful first point of contact for supporters – answering enquiries by phone, email, and social media, thanking donors, and handling orders through the charity’s e-commerce shop. You’ll also keep the fundraising database accurate and up to date, process donations, and work closely with colleagues to deliver outstanding stewardship.Key responsibilities:Respond promptly to supporter enquiries across multiple channelsUpdate and maintain the supporter database (Donorflex) with accurate contact and donation detailsProcess and reconcile donations, ensuring prompt banking and thanking of donorsProvide first-line support for legacy and in-memory giftsSupport e-commerce customers with orders and enquiriesHandle complaints professionally and in line with proceduresCollaborate with fundraising teams on projects, ensuring excellent customer serviceMonitor compliance with fundraising regulations and data protection legislationWe’re looking for someone with:Experience in a customer service role, handling enquiries via phone, email, and digital channelsStrong written and verbal communication skillsExcellent IT literacy, including Microsoft Word, Excel, and OutlookExperience with CRM systemsUnderstanding of GDPR and fundraising regulations (or willingness to learn)Ability to work independently and plan effectivelyA commitment to delivering high-quality supporter careIf you’re passionate about great customer service and supporting a charity’s mission, we’d love to hear from you. Applications will be reviewed on a rolling basis, so please apply without delay.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.