Supporter care executive

Supporter Care Team; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established charity is seeking a passionate individual to join their dynamic supporter care team. In this role, you will engage daily with supporters, ensuring they receive the best possible experience. Your proactive approach and attention to detail will help enhance the overall supporter journey, making a real difference in the lives of those affected by breast cancer. If you thrive in a collaborative environment and are eager to grow your customer service skills within the charity sector, this is the perfect opportunity for you. Join a team committed to making a positive impact and supporting those in need.

Qualifications

• Enthusiastic about delivering excellent supporter experience.
• Keen eye for detail and proactive in improving supporter experience.

Responsibilities

• Support donors and fundraisers, recording conversations and donations.
• Drive improvement of supporter experience within the team.

Skills

Customer Service

Relationship Building

Attention to Detail

Proactive Approach

Education

Experience in Customer Service

Tools

Database Management

Job description

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’ve an exciting opportunity to join our ambitious supporter care team. The team plays an important role supporting our donors, fundraisers and colleagues. You’ll be part of a welcoming team, speaking to our supporters daily alongside detailed work recording conversations and donations on our database. You’ll also help drive forward improvement of our supporter experience, so the role suits someone with a proactive approach.

About you

We’re looking for someone enthusiastic and passionate about delivering an excellent supporter experience. You’ll enjoy building relationships and find it easy to make conversations with others. Ideally with a keen eye for detail, you’ll be part of a close team committed to creating the best outcomes for our supporters and colleagues. If you’re a self-starter, keen to grow your experience within a customer service role and develop your knowledge of the charity sector, we’d love to hear from you.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email [e-mail]

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date

9am on Thursday 13 February 2025

Interview date

Wednesday 19 and Thursday 20 February 2025