Supporter Care Assistant

Scripture Union; Milton Keynes; On-site; GBP 40,000 - 60,000; Part time

Job summary

Scripture Union is seeking a Supporter Care Assistant on a part-time basis to enhance their services for children and young people. This individual will provide essential support in managing inquiries, subscriptions, and fundraising activities, aiming to nurture a new generation of faith in Jesus.

Benefits

23 days annual leave plus bank holidays

Additional 5 days volunteer leave

Group pension scheme with employer contribution

Life insurance (death in service)

Permanent health insurance providing 75% of base salary

Qualifications

• Experience in customer service and support roles.
• Ability to work collaboratively with a team.

Responsibilities

• Provide front office service for all incoming calls and manage queries.
• Handle sales, subscription orders, and donations management.
• Support the fundraising team with campaign administration.

Job description

Part Time | 2 year FTC I £22,700—£25,200 per annum (FTE)*

Scripture Union is passionate about seeing a new generation of children and young people have a vibrant, personal faith in Jesus. We are seeking a dynamic and driven Supporter Care Assistant to work in partnership with key staff across the Movement. This person will promote mission-focused content and activity across the Movement, for the 95% of children and young people who aren’t in church, for those who seek to reach and work with them, and for those who nurture them in their new-found faith.

The successful candidate will:

• Provide excellent front office service for all calls coming into Scripture Union, dealing with queries, sales and gifts, and passing on where appropriate to other departments.
• Manage all processing of sales and subscription orders and their associated payments or refunds, top up donations, Direct Debit processing and subscription renewals for the Supporter Care function.
• Proactively support the work of the Mobilisation Team in liaison with the Supporter Care Lead.
• Support the fundraising team with the administration of appeals, campaigns and other related activities.
• Support the Fundraising Team in legacy administration tasks, including corresponding with executors and solicitors.

If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, in the first instance please send your CV and a Covering letter via this link:Supporter Care Assistant | Scripture Union | CharityJob .We will contact shortlisted candidates to ask them to complete an application form ahead of interview.

For more details, please visit our website.

We provide a range of benefits to reward our employees which includes: 23 days annual leave plus bank holidays plus an additional 5 days to volunteer on a Scripture Union event. Group pension scheme, with up to 12% employer contribution. Life insurance (death in service). Permanent health insurance (PHI) which provides 75% of base salary, after six months absence and free Bible reading notes.

* This role is a 2 year fixed term contract. It is part time at 21.75 hours a week (3 days a week) and requires office presence at our National Offices in Milton Keynes. The salary is pro rata. If you have any questions about this role, please contact, HR Officer by e-mail [e-mail] and they will call you back.

Interview date: 20th May 2025

Interview location: Trinity House, Milton Keynes, MK15 0DF.

The Movement takes Safeguarding seriously. This role will require an Disclosure from the Disclosure & Barring Service and have an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.

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