Supporter Care & Admin Assistant

NHS; Rotherham; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare organization in Rotherham is seeking a Supporter Care & Administration Officer to enhance relationships with donors and manage supporter data. Key responsibilities include processing donations, supporting fundraising events, and ensuring compliance with GDPR. Ideal candidates have strong customer service experience, proficiency in Microsoft Office, and knowledge of fundraising principles. This role is vital in ensuring supporters feel valued in their contributions.

Qualifications

• Good level of literacy, numeracy and general education.
• Demonstrable experience in supporter care or customer service.
• Understanding of fundraising principles and donor engagement.

Responsibilities

• Provide exceptional donor care and manage supporter data.
• Process and acknowledge donations.
• Support planning and delivery of fundraising events.

Skills

Proficient in Microsoft Office Suite

Experience with CRM systems

Training in GDPR and data protection

Experience in customer service

Education

Minimum of GCSEs in English and Maths Grade C/4 or above

NVQ Level 3 in Business Administration or related field

Tools

Excel

Word

Outlook

Job description

Join our vibrant Charity Team as a Supporter Care & Administration Officer and play a pivotal role in strengthening relationships with our donors, volunteers, and community partners. Based primarily at our Charity Hub, you will act as the charity's CRM specialist, ensuring supporter data is accurate, up-to-date, and GDPR-compliant, while delivering exceptional donor care.

This varied role combines administrative excellence, financial accuracy, and fundraising support. You will process and acknowledge donations, manage internal NHS funding requests, and contribute to the planning and delivery of fundraising events. Your work will directly enhance hospital and community services, ensuring supporters feel valued and connected to our mission.

Main duties of the job include providing exceptional donor care, managing and maintaining supporter data, and handling a variety of tasks from processing donations to supporting the delivery of fundraising events. Accuracy, attention to detail, and a proactive approach are key, as your work ensures financial and administrative processes run smoothly and compliantly.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

We are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for 'would you recommend the Trust as a place to work?', and we're one of the most improved for staff engagement overall.

Person Specification

Qualifications: Good level of literacy, numeracy and general education, Minimum of GCSEs (or equivalent) in English and Maths Grade C/4 or above, NVQ Level 3 in Business Administration, Customer Service, or a related field OR equivalent level of qualification or significant experience in a similar role.

• Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Experience with CRM systems and databases, (preferably Beacon or equivalent charity/healthcare setting.
• Training in GDPR, data protection, or information governance

Experience: Demonstrable experience in a supporter care, donor stewardship, or customer service, Experience in charity administration including data entry, record keeping, correspondence, Experience processing and reconciling financial transactions, including online donations and credit/debit card payments.

• Experience of liaising with Finance teams to ensure accurate tracking and reporting of income
• Experience of policy or process development to improve administration or supporter care
• Event administration and supporter/volunteer coordination experience

Knowledge: Understanding of fundraising principles, donor journeys, and supporter engagement strategies, Strong IT skills, including proficiency in Microsoft office (Word, Excel, Outlook). A working knowledge of PowerPoint and Publisher, Knowledge of GDPR and handling confidential/sensitive information with discretion.

• Competence in generating supporter and income reports from a CRM