Supporter Administrator

BIAZA (British and Irish Association of Zoos and Aquariums); United Kingdom; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading conservation organization in South-West England seeks a Supporter Administrator for a 12-month fixed-term contract. In this pivotal role, you'll provide excellent supporter care, manage subscriptions, and handle enquiries, all while ensuring data protection guidelines. The ideal candidate should be proactive, organized, and have experience with CRM systems. This position includes benefits such as 33 days of annual leave and a contributory pension scheme.

Benefits

33 days annual leave

Free entry to wetland centres

Colleague discount

Cycle to work scheme

Contributory pension scheme

Life Assurance

Employee Assistance Programme

Qualifications

• Self motivated and proactive.
• Confident and professional telephone manner.
• Experienced in income processing and general administration.
• Able to work with high accuracy.

Responsibilities

• Deliver excellent supporter care and stewardship.
• Process supporter gifts and keep accurate records.
• Respond to supporter enquiries efficiently.

Skills

Customer service

CRM experience

Organizational skills

Data protection understanding

Job description

Overview

WWT Slimbridge (Centre), South-West England. Closing date for applications is: 19th Oct 2025.

Members are at the heart of WWT. They provide crucial support to wetlands in many ways; some give money, some give time, others are vocal in their support, and it’s important that we recognise and celebrate them all.

Role

As a Supporter Administrator you will play a vital role in delivering excellent supporter care and stewardship, and in ensuring our supporter’s voices are heard and fed into decision making. You’ll join a growing but established team delivering front-facing supporter care to a large diverse supporter base. You’ll be responsible for fulfilling WWT’s subscription products e.g. membership and adoptions, responding to supporter enquiries, helping to efficiently process supporter gifts, and keeping accurate supporter records.

This is a fixed term contract for 12 months working 37.5 hours per week, 5 days from 7.

About You

The ideal candidate will be:

• Self motivated and proactive with a passion for good customer service
• Confident and professional telephone manner, dealing with both inbound and outbound calls
• Experienced in working with a CRM database, income processing and managing general administration.
• Organised, able to prioritise effectively and work with high levels of accuracy

An understanding of the importance of data protection and GDPR in handling supporter's personal data is also vital to this role.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410