Supported Living Service Lead

Caretech; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading care provider in Watford is looking for a Service Manager to oversee supported living services for adults with complex needs. The role requires strong leadership and knowledge of CQC standards. You will be responsible for managing staff, budgets, and ensuring high-quality care. The ideal candidate will have a Level 5 Diploma in Health and Social Care and a passion for supporting vulnerable adults.

Benefits

20 days annual leave + bank holidays

Flexible Additional Holiday Purchase Scheme

Free training to achieve qualifications in Social Care

Access to free online training courses

Employee Assistance Programme

Qualifications

• Proven experience managing a residential or supported living service.
• Strong knowledge of CQC frameworks and quality assurance.
• Compassionate leadership style with excellent communication skills.

Responsibilities

• Lead and manage day-to-day operations ensuring high-quality care.
• Supervise, mentor, and develop staff teams.
• Manage budgets, health & safety, and compliance.

Skills

Strong leadership skills

Excellent communication skills

Knowledge of CQC standards

Education

Level 5 Diploma in Leadership for Health & Social Care

Job description

Working at The Avenue, you will be supporting 6 adults with learning disabilities, autism, and complex support. One service user needs support with a personality disorder.

There is free parking for staff and visitors, and the service is a brick-built building with a large garden and patio area. Excellent transport links are available, with 3 train stations and buses nearby.

Mildred House is a Supported Living service for 6 individuals with complex needs, currently supporting 3 males and 3 females. The service provides tailored support around the individuals' needs, working with them to develop their daily living skills, confidence, and choice-making skills.

About the Services

The Avenue supports adults with learning disabilities in a welcoming, well-maintained service with spacious, nicely decorated flats and a large garden with patio. Mildred Avenue is a Supported Living service designed for individuals with complex needs, providing person-centered support to promote independence within the community.

Why Join CareTech?

• 20 days annual leave + bank holidays
• Flexible Additional Holiday Purchase Scheme
• Dedicated learning & development programmes
• Free training to achieve qualifications in Social Care
• Access to free online training courses across multiple topics
• DBS check paid before you start
• Refer a Friend scheme - earn up to £250 per referral
• Stakeholder Pension
• Free Employee Assistance Programme
• Annual Employee Awards Evening & recognition schemes
• Genuine career progression opportunities
• CareTech Foundation grants for family & friends

Your Role

Lead and direct the day-to-day management of both services, ensuring high-quality, person-centered care in line with CQC standards. Supervise, mentor, and develop staff teams, and oversee support plans tailored to each individual's needs and aspirations.

Manage budgets, health & safety, and compliance requirements, and build strong relationships with service users, families, and external agencies. Drive service improvement and quality outcomes.

Requirements

• Proven experience managing a residential or supported living service
• Strong knowledge of CQC frameworks and quality assurance
• Level 5 Diploma in Leadership for Health & Social Care (or willingness to achieve)
• Resilient, compassionate leadership style with excellent communication skills
• Passion for supporting vulnerable adults and delivering high safeguarding standards

CareTech is proud to be a Disability Confident Leader. All applicants will be subject to satisfactory references and DBS checks.