Supported Housing Team Manager

Southern Housing; Horsham; On-site; GBP 36,000; Full time

Job summary

A leading housing provider is looking for a Supported Housing Team Manager to join their Supporting Independence and Care team in Newport, Isle of Wight. The successful candidate will lead a dedicated team, ensuring high-quality housing management and support services for residents. This full-time role requires strong leadership, excellent communication skills, and relevant qualifications in housing management law. The company offers a range of benefits including paid travel time and generous holiday allowances, fostering a culture of inclusion and professional growth.

Benefits

Paid travel time

Generous mileage allowance

Paid DBS and training

Health benefits

Career progression opportunities

Employee referral scheme

Cashback on medical treatments

Discounted cycle schemes

Qualifications

• Experience in intensive housing management and statutory requirements.
• Strong decision-making skills with ownership and responsibility.
• Self-motivated, able to work under pressure.

Responsibilities

• Leading a team of Housing Assistants and Support Workers.
• Ensuring properties are safe and well-maintained.
• Developing and promoting a performance culture.

Skills

Leadership

Communication

Crisis Management

Stakeholder Management

Decision Making

Education

Level 5 CIH or equivalent

Job description

Supported Housing Team Manager

£36,000 pa

Newport, Isle of Wight

The role

We are looking for a Supported Housing Team Manager to join our Supporting Independence and Care team. Reporting to the Quality Assurance and Housing Manager, you’ll lead a team of Housing Assistants and Support Workers.

Please note, this is a full-time 35-hour permanent role.

You will be based at our Newport Office on the Isle of Wight and need to hold a full driving licence and have access to a vehicle for business use, as travel across the Island is required.

What you’ll be doing:

• Leading a team within our Supporting Independence and Care team, reporting to the Quality Assurance and Housing Manager.
• Managing, motivating, supporting, and inspiring your team to deliver high-quality intensive housing management services across specialist supported housing properties and support services to our families pathway residents.
• Acting as the “local link” to ensure residents’ needs are met and team objectives are achieved.
• Ensuring properties are safe and well-maintained, coordinating with other teams, and liaising with stakeholders to provide residents with necessary care and support.
• Developing and promoting a performance culture focused on continuous improvement, accountability, and personal responsibility.
• Ensuring contract compliance and high standards in service delivery, maintaining regular contact with external stakeholders and contract owners.

What you’ll need:

• Experience in intensive housing management, statutory requirements, and relevant legislation related to housing, care, and support.
• Excellent understanding of housing management law and practice, with a professional qualification such as Level 5 CIH or equivalent, or working towards it.
• Experience leading operational housing teams delivering front-line tenancy management services.
• Strong decision-making skills with ownership and responsibility for outcomes.
• Excellent communication skills, with experience in stakeholder management and relationship building.
• Self-motivated, able to work under pressure, meet deadlines, and resolve issues effectively.
• Ability to handle crisis situations prioritizing residents' needs and business requirements.

Closing Date: Tuesday 19th August 2025 at 23:59

Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.

Applying for roles with us

We value the effort and authenticity candidates bring. Please ensure all applications are personally written and not AI-generated, as AI-generated applications may not be considered. Thank you for sharing your unique experiences.

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the UK’s largest housing providers with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we provide affordable homes for over 167,000 people. We understand the positive impact of safe, secure, and affordable housing.

A career with us offers daily opportunities to make a difference, face new challenges, and grow professionally.

Benefits of working with us

We offer paid travel time, generous mileage and holiday allowances, paid DBS and training, health benefits, and opportunities for career progression.

• Buy extra leave and discount cards
• Employee referral scheme
• Cashback on medical treatments
• Full training at no cost
• Additional pay for sleep-in duties where applicable
• Discounted cycle schemes, medical plans, life assurance, and more

Inclusion and Diversity

We strive to create a diverse and inclusive culture where everyone is respected for who they are. We celebrate differences in thought, opinion, experience, and perspective, ensuring colleagues feel comfortable, valued, and safe to be themselves without fear of judgment or exclusion.