Supported Housing Scheme Worker

CRA GROUP RECRUITMENT AND PAYROLL LTD; Bath; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading recruitment company is seeking a Supported Housing Scheme Worker for a full-time role in Bath. The position involves providing essential support to former rough sleepers with complex needs, aiding their journey to independent living, while also handling administrative responsibilities for residents’ rent accounts. Candidates with experience in vulnerable adult support, strong organisational skills, and an understanding of housing processes are encouraged to apply.

Qualifications

• Experience supporting vulnerable adults, particularly those with histories of rough sleeping.
• Good working knowledge of Housing Benefit processes.
• Strong organisational and administrative skills.

Responsibilities

• Provide day-to-day support to residents to promote independent living.
• Manage residents' rent and service charge accounts.
• Build positive relationships with service users.

Skills

Support for vulnerable adults

Housing Benefit processes

Organisational skills

Administrative skills

Interpersonal skills

Empathy

Teamwork

Understanding of safeguarding

Tools

CRM systems

Job description

Contract | CRA GROUP RECRUITMENT AND PAYROLL LTD | United Kingdom

Posted On 26/06/2025

Job Information

Work Experience 1-3 years

Personal and Household Services

City Bath

Province Somerset

Postal Code BA1

Job Description

3 months contract with a Local Authority

Job Summary:

• This is an in-person role based at a supported housing scheme.

• The Supported Housing Scheme Worker will provide day-to-day support to former rough sleepers and service users with complex needs, helping them move towards independent living.

• The role also includes administrative responsibility for residents’ rent accounts and ensuring full compliance with housing documentation processes.

Key Duties/Accountabilities (Sample):

• Provide support to residents with the aim of promoting independent living.

• Work closely with individuals with complex needs, including those with a history of rough sleeping.

• Support residents in applying for Housing Benefit and ensure all applications are submitted in a timely manner.

• Maintain and monitor residents’ rent and service charge accounts.

• Set up and manage rent repayment plans, ensuring all payments are appropriately tracked and followed up.

• Complete all necessary licence agreements and sign-up documents, uploading to the team’s CRM system.

• Build positive working relationships with residents and act as a first point of contact for support and housing-related queries.

• Liaise with other housing and support services to coordinate care and referrals.

• Contribute to maintaining a safe and supportive environment within the scheme.

Skills/Experience:

• Experience supporting vulnerable adults, particularly those with histories of rough sleeping or complex support needs.

• Good working knowledge of Housing Benefit processes and rent account administration.

• Strong organisational and administrative skills, with experience using CRM systems.

• Excellent interpersonal and communication skills with the ability to build rapport with service users.

• Ability to manage challenging behaviours with empathy and professionalism.

• Capable of working both independently and as part of a multi-agency team.

• Understanding of safeguarding principles and confidentiality in a supported housing environment.

Additional Information:

• This is a full-time, in-person role based in a supported housing scheme in Bath.

• Working hours are 37 hours per week, typically between 08:00 and 17:00.