Supported Housing Officer

One Ymca; Watford; On-site; GBP 26,000 - 34,000; Full time

Job summary

YMCA Chiltern Group in Hitchin is seeking a passionate Supported Housing Officer to support adults who have experienced homelessness, helping them move towards independent living.

You will manage a caseload, develop tailored support plans, promote safeguarding, and work with agencies to enable access to services and opportunities.

Qualifications

• Experience working with vulnerable adults or similar client groups.
• Knowledge of safeguarding, mental health, trauma and support planning.
• Strong communication, assessment and relationship-building skills.

Responsibilities

• Manage caseload and deliver tailored support plans and risk assessments.
• Support residents with housing, wellbeing, education, employment, budgeting and life skills.
• Conduct assessments, referrals and inductions for new residents.

Skills

Experience with vulnerable adults

Safeguarding knowledge

Risk assessment

Communication skills

IT literacy

Microsoft Office

Tools

Microsoft Office

Job description

At YMCA Chiltern Group, we're committed to ensuring that everyone has a safe place to live and the opportunity to reach their full potential. We are looking for a passionate and motivated Supported Housing Officer to join our team in Hitchin, supporting adults who have experienced homelessness and other forms of disadvantage to develop the skills and confidence needed for independent living.

This is an exciting opportunity to make a genuine difference in people's lives while joining a growing organisation with ambitious plans to expand its housing services and increase its impact across the community.

About the Role

As a Supported Housing Officer, you will provide high-quality, person-centred support to residents, helping them achieve their goals and move towards greater independence. You'll work closely with individuals to identify their strengths, overcome barriers, and access the services and opportunities they need to thrive.

Key Responsibilities

• Managing a caseload of residents and delivering tailored support plans and risk assessments.
• Supporting residents with housing, wellbeing, education, employment, budgeting, life skills, and move-on planning.
• Conducting assessments and assisting with new referrals and resident inductions.
• Promoting safeguarding, health and safety, and resident wellbeing.
• Working collaboratively with external agencies, social care teams, healthcare professionals, and community organisations.
• Encouraging residents to engage with training, employment, social activities, and wider community opportunities.
• Undertaking housing management duties, including occupancy checks, rent monitoring, and property inspections.

About You

• Experience working with vulnerable adults, young people, or other client groups requiring support.
• Knowledge of mental health, trauma, safeguarding, and support planning.
• Strong communication, assessment, and relationship-building skills.
• The ability to motivate and empower individuals to achieve positive outcomes.
• Good IT skills, including Microsoft Office.
• Excellent organisational skills and the ability to manage competing priorities.
• A positive, resilient, and solution-focused approach.

Why Join YMCA Chiltern Group?

When you join YMCA Chiltern Group, you'll become part of a dedicated team committed to ending homelessness and creating lasting positive change. Our housing services provide thousands of nights of safe accommodation each year, alongside specialist support that helps people build brighter futures and move into long-term settled housing.

If you're passionate about supporting people, building communities, and making a real impact every day, we'd love to hear from you.

Please note: This role requires flexibility to work on a rota, including some weekends and bank holidays.

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made.

Previous Applications

We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying.

Accessibility & Adjustments

We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.