Supported Housing Officer

Reed Specialist Recruitment; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Une agence de recrutement de premier plan recherche un Supported Housing Officer pour gérer un portefeuille de propriétés à loyer. Ce poste, qui comprend des interactions avec les clients et des visites sur site, nécessite une expérience en gestion de logements. Les candidats doivent avoir une connaissance approfondie des réglementations sur le logement social et un permis de conduire valide.

Qualifications

• Expérience antérieure dans un rôle d'agent de logement assisté.
• Connaissance des réglementations en matière de logement social.
• Permis de conduire valide et voiture personnelle requis.

Responsibilities

• Gérer un portefeuille de 115 propriétés louées dans plusieurs zones.
• Effectuer des inspections de schémas et des visites à domicile.
• Aider les locataires avec des demandes de crédit universel et des problèmes de logement.

Skills

Communication

Gestion du temps

Résolution de problèmes

Flexibilité

Tools

Microsoft Office

Système de gestion de logements

Job description

Supported Housing Officer

• Location: Head office in Staines, hybrid working
• Job Type: Temp rolling contract
• Salary: 22 PAYE or 27.54 umbrella per hour

We are seeking a dedicated Supported Housing Officer to manage a portfolio of 115 rented properties across Mitcham, Croydon, Wimbledon, and Sutton. This role involves a mix of general needs and supported tenancies, some with Care & Support on site. It is a customer-facing position requiring flexibility and the ability to respond promptly to enquiries and issues.

Day-to-day of the role:

• Conduct scheme inspections focusing on general health & safety, identifying necessary repairs, and upkeep of communal areas.
• Perform customer home visits for annual tenancy audits, address housing/tenancy issues, conduct basic repair inspections, and compile damp & mould reports.
• Handle general housing enquiries through phone, email, and letter.
• Provide support to tenants to help sustain their tenancy, including assistance with Universal Credit applications and signposting to relevant services.
• Manage voids and lettings work, including requesting nominations, showing vacant properties to potential tenants, and handling tenancy sign-ups.
• Investigate reports of nuisance or anti-social behaviour and take appropriate action.
• Collaborate with a dedicated Rents Officer to manage low-level rent issues with tenants.

Required Skills & Qualifications:

• Previous experience within a supported housing officer-based role.
• Experience in General Needs housing/tenancy management is essential; experience in supported housing is advantageous.
• Experience in making court applications and attending court on tenancy-related matters is desirable.
• Thorough knowledge of the legal and regulatory framework of social housing and property/tenancy management, with experience in delivering services that meet these requirements.
• Proficiency in Microsoft Office applications and a Housing Management system is desirable.
• Must have a full clean driving licence and use of own car.
• Enhanced DBS check required

To apply for this Housing Officer position, please submit your application with an updated copy of your CV