Supported Housing Manager

YMCA DownsLink Group; Cootham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading social support organization in Cootham seeks a Supported Housing Manager to lead their West Sussex Transitional Housing Services. The role requires substantial experience in supported housing, a strong understanding of relevant frameworks, and the ability to lead a team in providing compassionate support to young people. Candidates must have the right to live and work in the UK. The position is full-time, permanent, and involves being part of an out-of-hours on-call rota.

Qualifications

• Substantial experience in leading and developing teams in supported housing.
• Strong understanding of RSH and Ofsted frameworks.
• Confidence in overseeing safeguarding procedures within residential services.

Responsibilities

• Lead and manage a team, ensuring high service standards.
• Ensure daily operations meet service specification.
• Develop relationships with partner organisations.
• Be a member of the out of hours on-call rota.

Skills

Leadership

People Management

Communication

Decision-Making

Trauma-Informed Care

Safeguarding Procedures

Job description

We have an exciting opportunity for a Supported Housing Manager to lead our West Sussex Transitional Housing Services. Our services provide a low level of support for young people who already have a basic level of daily living skills, and can keep themselves safe without daily supervision. As a Supported Housing Manager, you will oversee the daily operations, ensuring our accommodation is safe, welcoming and secure. You will work closely with and lead our Deputy Supported Housing Manager, while supporting the wider team to deliver consistent, compassionate support. We are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person‑centred support— even in challenging moments—this could be the role for you. In delivering the role, you will be responsible for:

• Leadership and People Management: Lead and manage a team, recruiting and inducting new staff, and supporting their performance to ensure high standards of service at all times.
• Service Provision: Responsible for the daily operations of the service so that it meets the requirements of the service specification, and:
  • reflects Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices.
  • identifies, maps and encourages the strengths and talents of each young person, enabling them to acquire the skills they need to lead independent and fulfilling lives.
• Partnerships: Develop and maintain effective working relationships with partner organisations that add value to the core, commissioned service (or have the potential to) attending relevant multi‑disciplinary meetings as needed.
• General: Be a member of the out of hours 'on call' rota to provide out of hours management support to projects in the wider locality.

You will bring substantial experience in leading and developing teams within supported housing or similar services for young people and/or adults at risk. You will have a strong understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, coupled with a solid grounding in Trauma‑Informed Care and Psychologically Informed Environments.

You will be a confident and effective communicator with strong facilitation and decision‑making skills, able to lead your team through challenging situations with calmness and clarity. You will have proven experience in overseeing safeguarding procedures within residential services and will model professional standards, maintaining clear boundaries while fostering a culture of trust, safety and supportive relationships.

We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children's and Adults' barred lists) check, along with a reference and background check carried out by a third‑party service provider.

37.5 hours per week / permanent / Monday to Friday, 9am-5pm, with the requirement to work one late shift per week and be part of an out of hours 'on‑call rota'. At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self‑confidence, and supporting emotional wellbeing and mental health. Our values - we do what's right, we work with heart, and we build real connections -guide and shape how we show up for children and young people we support and for each other.