Supported Housing Estate Officer

LiveWest Homes Ltd; Plymouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused housing organization in Plymouth is hiring an Estate Officer to ensure a safe, welcoming environment for young residents. This full-time role involves property maintenance, security management, and providing excellent customer service. Ideal candidates will have skills in cleaning, gardening, and minor repairs, along with a commitment to supporting young people. Additional benefits include generous leave, health plans, and personal development opportunities.

Benefits

Generous Annual Leave

Pension Contributions

Health Benefits and Perks

Learning and Development

Family Support

Wellbeing Matters

Smarter Travel

Giving Back

Qualifications

• Experience of gardening, cleaning, minor maintenance repairs or decorating; must be willing to undertake tasks.
• Show an awareness of personal health and safety.
• Experience of assisting customers and providing excellent customer service.
• Ability to work using own initiative and remain calm under pressure.
• Have a full, valid UK driving licence with access to a suitable vehicle.

Responsibilities

• Carry out minor maintenance and repairs to ensure properties remain in excellent condition.
• Maintain communal areas and prepare vacated properties for new customers.
• Ensure communal areas are secure by locking and unlocking facilities.
• Provide excellent customer service and support for young people.
• Manage cleaning materials inventory and keep records of expenditure.

Skills

Experience in gardening

Cleaning

Minor maintenance repairs

Excellent customer service

Job description

Overview

About The Role. Are you passionate about maintaining high standards and ensuring a safe, clean, and welcoming environment for our customers? LiveWest is looking for a dedicated Estate Officer to join our Estate Services team, working at our Plymouth scheme that offers accommodation to young people aged 16–25. This role is ideal for someone who enjoys hands-on work, has a keen eye for detail, and thrives in a collaborative environment where creating a homely, secure space for young residents is a top priority.

Responsibilities

• Property Maintenance: Carry out minor maintenance and repairs to ensure properties remain in excellent condition. You\'ll play a vital role in helping young people feel safe and supported in their living environment. Report major repairs and liaise with contractors to ensure timely and effective solutions.
• Cleaning and Decorating: Maintain communal areas—including gardens—and prepare vacated properties for new customers by cleaning and redecorating. Your work will help create a warm, welcoming atmosphere that supports young people in building independence.
• Security Management: Ensure communal areas are secure by locking and unlocking facilities at agreed times. You\'ll also be responsible for maintaining the security of void properties, helping to safeguard the wellbeing of our young residents.
• Customer Service: You\'ll provide excellent customer service and support, helping young people settle into their new environment with confidence.
• Stock and Administration: Manage cleaning materials inventory, keep records of expenditure, and ensure all administrative tasks are completed accurately and efficiently.

Why Apply?

At LiveWest, we believe in putting the customer at the heart of everything we do. As an Estate Officer, you’ll be part of a team that values collaboration, innovation, and continuous improvement. You’ll be working in a scheme that supports young people aged 16–25, helping to create a safe, homely environment where they can thrive. We offer a supportive work culture where your contributions are recognised and valued. Join us and be part of a team that is committed to making a positive impact on the lives of our customers and the wider community.

This role is being offered on a full time, permanent basis working 37 hours per week from Monday - Friday. This is a field based role covering the Plymouth area. For further information about this role, please view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

About The Candidate

To be successful in your application for the role of Estate Officer – Supported Housing, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Experience of gardening, cleaning, minor maintenance repairs and/or decorating; experience in all is not essential but must be willing to undertake them in the role.
• Show an awareness of personal health and safety and of those around you.
• Experience of assisting customers and providing excellent customer service.
• Experience or confidence to liaise with contractors and sometimes act as the main point of contact between them and the customer.
• Ability to work using own initiative and remain calm under pressure.
• Have a full, valid UK driving licence with access to a suitable vehicle.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

About The Company

Our Reward and Benefits

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.