Supported Housing Assistant

Morgan Hunt UK Limited; London, Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to assist Supported Housing Officers in providing exceptional customer care to service users in an older people setting. This role involves welcoming new customers, conducting welfare checks, and ensuring their safety and happiness in their homes. The successful candidate will have a DBS certificate dated within the last 12 months and relevant experience in a similar environment. This is a fantastic opportunity to make a positive impact in the lives of residents and work collaboratively with families and stakeholders.

Qualifications

• MUST hold a DBS dated within the last 12 months.
• Experience working within a supported housing setting.

Responsibilities

• Welcoming new customers and conducting welfare checks.
• Identifying customer support needs and reporting concerns.

Skills

Customer Care

Communication Skills

Welfare Checks

Risk Assessment

Education

DBS Certificate

Job description

Working within an older people setting, the main purpose of the role is to assist the Supported Housing Officers by providing a high level of customer care to service users.

Duties

1. Welcoming new customers to the service.
2. Undertaking regular welfare checks and health and safety checks in line with the local policy to ensure that customers are safe/secure and happy in their homes.
3. Following risk assessments and person-centered plans as appropriate.
4. Identifying customer support needs and signposting customers to the right service to address those needs.
5. Reporting any concerns you have for resident welfare to the Supported Housing Officer or Housing Delivery Manager as appropriate.
6. Working with customers, family, and stakeholders where appropriate to understand their needs and desires for the future.

This is a 1-month assignment and to be considered you MUST hold a DBS dated within the last 12 months and have experience working within a similar setting.