Support Worker - Vulnerable Adult Service

Integrated Care System; Norwich; On-site; GBP 24,000 - 30,000; Full time

Job summary

A community interest company in Norwich seeks a compassionate support worker to assist vulnerable adults within a multidisciplinary team. The role involves outreach, coordination with health services, and active engagement with service users to improve their access to care. Candidates should possess a relevant qualification and experience in social support or related fields. This position requires flexibility and commitment to quality service delivery.

Qualifications

• A working knowledge of the Welfare Benefits systems.
• Understanding of complex needs of service users.
• Awareness of good professional boundaries, particularly in relation to vulnerable adults.

Responsibilities

• Engage with service users providing comprehensive support.
• Support and coordinate patient access to health services.
• Participate in training for personal/professional development.

Skills

Good administrative skills

Effective communication

Interpersonal skills

Attention to detail

Emotional resilience

Education

Relevant qualification in housing, social work, or similar profession

NVQ Level 2 in Health and Social Care

Job description

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

To work as part of a multidisciplinary Vulnerable Adult Service (VAS) team based in Norwich at the Inclusion Health hub. The post holder will provide both in reach and outreach support for vulnerable and marginalised adults with severe and multiple disadvantages who may be homeless, living in hostels or in temporary accommodation.

Support will be provided to individuals to register at the primary health care service at the inclusion health hub at under one roof and to further access to a range of health care services including but not limited to appointments in respect of their health and care needs.

The post holder will in addition support Vulnerable patients referred from Norwich Inclusion Health Practices as part of the Vulnerable Service model in respect of their health care needs The post holder will support the ambitions of Norwich PCN to address health inequalities by providing support services for marginalised groups across Norwich PCN, you will work collaboratively with a wide range of statutory, voluntary and charitable organisation to be able to offer a holistic approach to improve access to health care.

Main duties of the job

The post holder will actively engage with people who use the service ona one-one basis, providing a comprehensive support package that is sustainable,recovery focused, and goal orientated.

• The post holder will provide an outreach service and willwork at both the U1R base and a range of appropriate outreach venues.
• The post holder will support, and coordinate patientsaccess to hospital and other appointments in respect of their health and careneeds.
• The post holder will be required to chaperone whereneeded during GP, Health and Health Careprofessional appointments as directed by the clinical team and under the standard operatingprocedure, following training and enhanced DBS checks.
• The post holder will undertake the guidance of theclinical team and under the standard operationprocedure urine drug screening.
• The post holder will carry out street outreach asrequired in collaboration with partners such as the Pathways Norwich serviceand support people to access the VAS at the hub or theInclusion health practice they are registered at.
• The post holder will attend and take an active part atweekly multidisciplinary team meetings and follow upactions and plans of care for patients.
• The post holder will work closely with the VAS Integrated care coordinator to plansupport needs and coordinate them. This will be in adherence to the guidance withinthe VAS standard operating procedure which requires support forpatients to transition to the tiered levels of the service.

About us

Norfolk Primary Care Ltd is a Community Interest Company. Itis established to:

• Support and strengthen primary care and topromote and assist practices to improve quality by working with and on behalfof primary care in Norfolk.
• Help with challenges identified by practicesworkload, GP recruitment, sharing best practice.
• Recognise the changing nature of primary careand assist to ensure that the right level of service is provided to address theneeds of the local population.
• Provide benefit to patients of primary care, theclinicians and administrators who work in it and practice organisations inNorfolk.
• Work within health systems to provide patientcare in innovative and solution-focussed ways.

Job responsibilities

General

• Actively seek to safeguard patients within thesafeguarding adults guidelines andprocedures whilstpromoting independence.
• Ensure that risks are identified and managed with theappropriate referrals to risk enablement are made.
• To implement and review support plans as directed bythe service for patients andensuring person centereddelivery of services.
• To work in close partnership with colleagues in thehealth hub, other agencies, families/carers, toachieve a coordinated service based on the support plan, within eligibility criteria.For the Vulnerable Adult Service
• Ensure that all records/reports, in whatever format,are completed thoroughly and accurately.
• To ensure that own practice is of the requiredstandard by knowing and implementingrelevant policies,procedures, and guidance.
• Attend appropriate meetings and forums, relevant tothe role, and actively promotethe service.
• Attend regularly all staff meetings and other teammeetings as directed by the management.

Personal/Professional Development:

The post holder will participate in any training program implemented bythe practice aspart of this employment, such training to include:

• Participation in an annual individual performancereview, including taking responsibility formaintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learningand performance anddemonstrating skillsand activities to others who are undertaking similar work.

Quality:

The post holder will strive to maintain quality within the practice, andwill:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for ownactions, either directly orunder supervision.
• Contribute to the effectiveness of the team byreflecting on own and team activitiesand making suggestionson ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies tomeet the business needs.
• Effectively manage own time, workload and resources.

Confidentiality:

• While seeking treatment patients entrust us with orallow us to gather sensitive information inrelation to their health and other matters. They do so in confidence and have the right toexpect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this jobdescription the post holder may have access toconfidential information relating to patients and their carers, Norfolk Primary Care staff and other healthcare workers. Theymay also have access to information relatingto the business. All information from any source is to be regarded as strictlyconfidential.
• Information relating to patients, carers, colleagues,other workers or business mayonly be divulged toauthorised persons in accordance with the organisations policies and proceduresrelating to confidentiality and the protection of personal and sensitive data.

Other:

• Ensure security of data and information in accordancewith GDPR and the Data Protection Act, the practices policies and proceduresand other legislation.
• Promote and maintain own and others health, safety andsecurity, in accordance withlegislation and thepractices health and safety and security policies.
• Support the equality, diversity and rights ofpatients, carers and colleagues to include:
• Acting in a manner that recognises the importance ofpeoples rights, interpreting them in a way that is consistent with thepractices procedures, policies and currentlegislation.
• Respecting the privacy, dignity, needs and beliefs ofpatients, carers and colleagues.
• Behaving in a manner which is welcoming to and of theindividual: is non- judgmentaland respects theircircumstances, feelings, priorities and rights.
• Undertake any other duties that are appropriate to thepost.

Note: The responsibilities of this role will normally include all dutiesdescribed in this job description and any additional or different duties, whichthe employer may require from time to time.

Person Specification

Knowledge

• A working knowledge of the Welfare Benefits systems.
• An understanding of complex needs of service users.
• Have an understanding of and the ability to implement anti-discriminatory practice.
• Understanding of Safeguarding Vulnerable adults.
• Awareness of good professional boundaries, particularly in relation to working with vulnerable adults.

Skills & Abilities

• Ability to fully engage with patients in the management and monitoring of their personal budget, but where appropriate seek assistance, support and direction when confronted with high-risk and complex features of a case.
• Good administrative skills, including basic computer/word processing skills.
• Proven ability to communicate effectively, both verbally and in writing at all levels.
• Good interpersonal skills.
• Ability to work methodically with attention to detail and keep case notes and records.
• Be able to practically demonstrate that you are: Caring, Kind, Empathic and Patient.
• Demonstrate high emotional resilience to deal with verbal abuse and threatening behaviour.
• Able to remain calm and deal with difficult/challenging behaviour, in accordance with agreed policy, and in a non-confrontational manner. Including death, fire, self-injurious behaviour, suicide attempts.
• Be innovative and practical in approaching patient's needs, particularly those who perceive that they have failed in the past.
• Be assertive and a good communicator, both verbally and in writing, at all levels.
• Have the ability to manage time effectively and possess good organisational skills.
• Ability and willingness to be flexible and work some unsociable hours, including evenings, weekends and Bank Holidays if requested.
• Ability to work in close conjunction with Health, voluntary organisations, and other providers partners.
• Willing to undertake any appropriate training as required (core and specialist training.
• Be honest and trustworthy.
• Have a cheerful and outgoing personality and an ability to motivate others.
• Ability to drive with full driving license and access to a suitable vehicle.
• Experience of attending regular statutory multi agency meetings.

Experience

• A minimum of 3 years direct experience of working (paid or voluntary) with service users with at least one of the following support needs: substance misuse, offending history, mental health, learning disabilities, single homeless, and a clear understanding of at least two other related groups.
• Experience of lone working with minimal supervision, ability to manage time effectively and possess good organisational skills.
• Experience with self-injurious, and aggressive behaviours.

Qualifications

• Relevant qualification in housing, social work, or similar profession. Or relevant experience.
• NVQ Level 2 in Health and Social Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.