Support Worker Team Manager

DCV Technologies; Whitstable; On-site; GBP 37,000 - 53,000; Full time

Job summary

An established industry player in housing solutions is seeking a Support Worker Team Manager to lead a dedicated team in providing exceptional support for young individuals transitioning to independent living. This role requires strong leadership, effective communication, and a solid understanding of safeguarding practices. The ideal candidate will manage staff performance, ensure compliance with regulations, and promote a culture of equality and inclusion. With a focus on personal and team objectives, this position offers an excellent opportunity to make a meaningful impact in the community while enjoying a comprehensive benefits package.

Benefits

25 days annual leave plus bank holidays

Health Membership

Life cover

Pension contribution

Laptop and phone provided

Employee Assistance Programme

Referral scheme

Qualifications

• Experience in leadership and team management within social care.
• Knowledge of safeguarding practices and compliance regulations.

Responsibilities

• Oversee Support Worker Team ensuring high-quality support for young people.
• Monitor care plans and staff performance, ensuring compliance with standards.

Skills

Leadership & Team Management

Safeguarding & Compliance Knowledge

Strong Communication

Organisational Skills

Problem-Solving & Decision-Making

Relationship Building

IT & Record-Keeping

Adaptability & Flexibility

Job description

Job Title: Support Worker Team Manager

Location: Kent

Salary: GBP37,279-GBP52,302

Hours: Monday-Friday 40 hours per week 8.30am-5pm

Contract Type: Permanent

Purpose of the Role:

Our client, a leading provider of housing solutions, is seeking a Support Worker Team to oversee the Support Worker Team, ensuring high-quality support for care leavers and unaccompanied young people transitioning to independent living.

The manager provides guidance to staff, monitors care plans, sets Key Performance Objectives (KPOs), and ensures compliance with relevant legislation and contractual requirements.

Key Responsibilities:

• Plan and prioritise tasks to complete 1-to-1s, performance reviews, and care plan monitoring.
• Manage and support a team of Support Workers across Kent, ensuring productivity and quality.
• Meet personal and team Key Performance Objectives in line with contractual and Ofsted standards.
• Monitor staff performance, address issues such as absence or capability, and provide field cover as needed.
• Liaise with stakeholders including local authorities, NHS, Police, and other agencies.
• Ensure staff training and development align with regulatory and contractual requirements.
• Support young people transitioning to independent living, including life skills development.
• Maintain accurate, up-to-date care plans and service records.
• Promote safeguarding and respond to concerns in accordance with company policy.
• Participate in service improvement activities and team meetings.
• Uphold equality, diversity, and inclusion in all aspects of service delivery.

Required Skills:

• Leadership & Team Management Ability to lead, support, and manage staff performance effectively.
• Safeguarding & Compliance Knowledge Solid understanding of safeguarding practices and relevant legislation.
• Strong Communication Clear and professional communication with young people, staff, and external agencies.
• Organisational Skills Efficient planning, time management, and ability to prioritise competing demands.
• Problem-Solving & Decision-Making Confidence in handling complex issues and making sound decisions.
• Relationship Building Strong interpersonal skills to engage with diverse individuals and partners.
• IT & Record-Keeping Competent in using digital systems for documentation and reporting.
• Adaptability & Flexibility Able to respond to emergencies, cover shifts, and adjust to service needs.

Benefits:

• 25 days annual leave plus bank holidays
• Health Membership
• Life cover
• 6-month probation period
• 4% employer and 4% employee pension contribution
• Laptop, phone, and other equipment as needed
• Employee Assistance Programme
• Referral scheme

The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role.

Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.