Support Worker Team Leader - Cramlington

Brainkind; East Hartford; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly rate

25 days annual leave

Bank holiday uplift

Company pension

Employee assistance

Healthcare plan

Free parking

Job summary

Brainkind is seeking a Support Services Team Leader to provide day-to-day leadership, supervision and guidance to a team of Support Workers. You will ensure care is delivered to high standards and in line with individual support plans, while maintaining a positive, person-centred culture and safe service operations.

You will combine hands-on care with leadership duties, supporting recruitment, training, rotas and safeguarding across the service.

Qualifications

• NVQ/QCF Level 3 in Health and Social Care or willingness to work towards within 12 months.
• Experience in health or social care settings supporting adults with disabilities or neurological conditions.
• Experience supervising, mentoring or supporting colleagues.
• Understanding of person-centred care, safeguarding and relevant health and social care legislation.
• Knowledge of safe medication administration and management.
• Strong organisational skills to coordinate workloads and respond to changing needs.
• Excellent communication and interpersonal skills.
• Commitment to accurate care records and professional documentation.
• Flexible, compassionate and solutions-focused approach to delivering care.

Responsibilities

• Lead, motivate and supervise a designated team of Support Workers, promoting a positive working environment.
• Provide regular supervision, feedback, coaching and development opportunities.

Skills

Leadership

Team supervision

Staff coaching

Communication

Care planning

Education

NVQ/QCF Level 3 in Health and Social Care

Job description

Support Services Team Leader

Location: Cramlington

Salary: £14.45 per hour Monday to Friday

£15.45 per hour Saturday and Sunday

Hours: 35 hours per week

Bank holidays: Additional £1 per hour for all hours worked on a bank holiday

Why join us?

Brainkind is a charity that aims to improve the lives of peoplewith brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do – you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.

About the Role

As a Team Leader, you will provide day-to-day leadership, guidance and supervision to a team of Support Workers, ensuring that care is delivered to the highest standards and in accordance with individual support plans.

You will lead by example, promoting a positive, person-centred culture while ensuring that the service operates safely, effectively and in line with Brainkind's policies and regulatory requirements.

Combining hands-on care with leadership responsibilities, you will help create an environment where both the people we support and your colleagues can thrive.

Key Responsibilities

Leadership and Team Development

• Lead, motivate and supervise a designated team of Support Workers, promoting a positive and supportive working environment.
• Provide regular supervision, performance feedback, coaching and development opportunities.
• Support the recruitment, induction and ongoing training of new and existing team members.
• Organise staff rotas, annual leave and training to maintain safe staffing levels and appropriate skill mixes.
• Promote high standards of professionalism, accountability and teamwork.

Person-centred Care and Support

• Ensure individuals receive high-quality, compassionate care tailored to their needs, preferences and personal goals.
• Support the development, implementation and regular review of individual care and support plans.
• Encourage independence, choice, dignity and meaningful participation in everyday activities.
• Work directly alongside Support Workers to deliver care and support when required.
• Help maintain a safe, comfortable and welcoming home environment for the people we support.

Quality, Compliance and Safeguarding

• Ensure care is delivered in accordance with relevant legislation, regulatory standards and Brainkind policies.
• Support quality assurance processes, internal audits and continuous service improvement.
• Promote a strong safeguarding culture, ensuring concerns, incidents and accidents are appropriately reported and escalated.
• Oversee safe medication administration, ordering, storage and auditing in line with individual requirements and organisational procedures.
• Support effective health and safety practices across the service, ensuring accurate documentation and record keeping.

Service Coordination and Communication

• Work collaboratively with families, advocates, healthcare professionals, local authorities and other external stakeholders.
• Support the effective day-to-day operation of the service, including resource management and appropriate financial procedures.
• Contribute to staff meetings, service planning and the ongoing development of care practices.
• Maintain professional relationships that reflect Brainkind's values and commitment to high-quality care.
• Provide support to other Brainkind services where reasonably required.

About You

We are looking for a caring, proactive and confident individual who can inspire others, maintain high standards and make a positive impact on the people we support.

You will ideally have:

• NVQ/QCF Level 3 in Health and Social Care, or a willingness to work towards this qualification within 12 months.
• Previous experience working within a health or social care setting, ideally supporting adults with complex physical disabilities or neurological conditions.
• Experience supervising, mentoring or supporting colleagues, or the confidence and motivation to develop your leadership skills.
• A good understanding of person-centred care, safeguarding and relevant health and social care legislation.
• Knowledge of safe medication administration and management.
• Strong organisational skills, with the ability to coordinate workloads, prioritise tasks and respond effectively to changing needs.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with colleagues, individuals and their families.
• A commitment to maintaining accurate care records and professional documentation.
• A flexible, compassionate and solutions-focused approach to delivering care.

Above all, you will share our commitment to empowering individuals, promoting independence and ensuring that every person receives the respect, dignity and support they deserve.

REWARDS

You can look forward to excellent benefits including:

• A competitive rate of up to £15.45 per hour
• 25 Days Annual Leave + Bank Holidays (pro-rata)
• Buy/Sell up to 5 days AL each year

• Simply Health Plan; helps to cover the cost of routine healthcare treatments. Further information can be found at www.simplyhealth.co.uk/about-us

• Access to our Employee Assistance Programme (EAP)
• Excellent training and support
• Company Pension
• Group life assurance
• Eye voucher scheme
• Long service and staff awards
• Free parking

We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals.

All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks

Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.