Support Worker - Team Leader

Fresh Horizons CNB; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A community support organization in Greater London is seeking a Resident Support Worker. You will help residents feel safe and supported while encouraging personal development. The ideal candidate possesses strong empathy, communication, and organisational skills. A good understanding of welfare benefits is preferred. This role involves building relationships, conducting assessments, and providing guidance on housing and welfare applications.

Qualifications

• Strong initiative and a genuine desire to support others.
• Understanding of welfare benefits is desirable.
• Ability to handle emotionally challenging situations.

Responsibilities

• Build positive relationships with residents.
• Conduct assessments and create Support Plans.
• Provide guidance on housing applications and welfare benefits.
• Support residents in accessing external services.
• Maintain clear records and case notes.

Skills

Empathy

Communication skills

Organisational skills

Teamwork

Job description

As a Resident Support Worker, you’ll play a vital frontline role in helping residents feel safe, supported, and motivated to grow. Working alongside the House Manager, you’ll support individuals to meet their housing responsibilities, engage with their personal development plans, and become active participants in a thriving, respectful community.

Key Responsibilities

• Build positive relationships with residents to foster a safe, supportive environment.
• Conduct initial assessments and co-create personalised Support Plans with residents.
• Provide guidance on welfare benefits, housing applications, budgeting, and safety.
• Support residents in accessing external services and attending appointments (e.g., GP, Job Centre, hospital).
• Help maintain communal harmony through mediation, encouragement, and regular resident meetings.
• Encourage residents to comply with their License Agreement and house rules.
• Monitor property condition, report repairs or health and safety concerns.
• Maintain clear, timely records and case notes for each resident.
• Promote engagement in purposeful activity and community life.

What We’re Looking For

• Someone with initiative, empathy, and a genuine desire to support others.
• Excellent organisation, communication, and administrative skills.
• Able to work independently while being a strong team player.
• Understanding of welfare benefits (especially Universal Credit and Housing Benefit) is desirable.
• Comfortable managing emotionally challenging situations with care and professionalism.
• Active Christian faith, aligned with our values and ethos.