Support Worker - Swansea NPT 360

The Wallich; Swansea; On-site; GBP 25,000 - 30,000; Full time

Job summary

The Wallich, a leading homelessness charity in Wales, seeks a dedicated support worker to provide housing-related assistance within a multidisciplinary team. This role involves working with vulnerable individuals experiencing homelessness and related challenges, aiming to improve their independence and wellbeing. Key responsibilities include developing support plans, coordinating with various professionals, and supporting clients through critical transitions.

Qualifications

• Experience in providing housing-related support to vulnerable individuals.
• Understanding of mental health challenges and substance misuse.
• Ability to collaborate within a multidisciplinary team.

Responsibilities

• Develop and implement person-centred support plans.
• Provide support with housing applications and daily living skills.
• Conduct risk assessments and contribute to safeguarding processes.

Skills

Empathy

Communication

Outreach

Problem Solving

Education

Relevant qualifications in social work or related field

Job description

Hours of Work: 37.5 hours per week, Monday - Friday 09:00-17:00 with some flexibility

Contract : Fixed term for 3 months (Internal secondments also considered)

The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website. Find out about Wales' leading homelessness charity, The Wallichwww.thewallich.com/about-us

Project Description

The project is funded through The National Lottery Community Fund and operates across Swansea NPT working with people who have multiple overlapping and unmet needs. We are a team of professionals from different organisations that come together to provide Assessments, Interventions and Support together in one place which we call the Swansea NPT 360, with the aim of engaging vulnerable individuals in support services and signposting to relevant support. We are made up of staff that come from The Wallich, Crisis, SBUHB, Barod and Welsh Refugee Council working together to give the best support possible for homeless people in complex situations.

Purpose of Role

To provide housing-related support to vulnerable individuals—such as those experiencing homelessness, mental health challenges, or substance misuse—within a collaborative MDT setting. The goal is to promote independence, tenancy sustainment, and improved wellbeing. This roll will utilise an assertive outreach approach to build engagement and trust within the project. The aims are as follows:

-Develop and implement person-centred support plans in collaboration with service users and MDT colleagues.

-Provide practical support with housing applications, tenancy agreements, budgeting, and daily living skills.

-Liaise with health professionals, social workers, and other agencies to coordinate holistic support.

-Conduct risk assessments and contribute to safeguarding processes.

-Support clients through crisis situations and transitions, including hospital discharge or move-on accommodation.

-Maintain accurate records and contribute to service reviews and audits.

This role is subject to an Enhanced DBS disclosure.

We are not utilising agencies with this role and kindly ask that agencies do not approach to assist us with this vacancy.

Follow the link below to view the full job description and person specification. Please refer to this information when completing your CV and Cover Letter; see ourApplication Guidancepage for tips on what to include:

Job Description Link

Employee Benefits

Closing date for this vacancy is 25th June 2025 at 09:00am.

The Wallich reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact [e-mail] or call 02920 668 464