Support Worker - PMLD support Living Service - Hackney E8

Outward Housing; Greater London; On-site; GBP 29,334 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Learning & development programme

Cycle-to-Work scheme

Death in service benefit

Health Assured – EAP

Eye care vouchers

Flu jab reimbursement

Pension scheme

Refer-a-Friend scheme

Job summary

Outward Housing is seeking proactive Support Workers to help young adults with learning disabilities, autism and complex needs live independent, meaningful lives in North East London. You will provide person-centred support, develop plans and work closely with the team to ensure high-quality care.

Role involves evenings, weekends and nights as required. Full-time positions available on permanent contracts; a compassionate, proactive approach is essential.

Qualifications

• Experience in safeguarding and risk management in care/support settings.
• Understanding of confidentiality, GDPR and data protection principles.
• Right to Work in the UK. Visa sponsorship not offered.

Responsibilities

• Support individuals to achieve personal goals and agreed outcomes as detailed in their support plans.
• Provide direct, person-centred support that promotes dignity, independence, choice and inclusion.
• Assist with daily living tasks including personal care, meal preparation, medication support, budgeting and community access.
• Collaborate with families, healthcare professionals, social workers and external agencies.
• Carry out key-worker duties, develop and review support plans and risk assessments.
• Maintain accurate records in line with policies and standards.
• Safeguard health, safety and wellbeing; follow safeguarding procedures.
• Identify, assess and report risks or safeguarding concerns appropriately.
• Respect individual needs, preferences and communication styles.
• Encourage participation in social, educational and employment activities.
• Work as part of a team to ensure high-quality service delivery.
• Provide emotional support and positive behaviour support when required.
• Attend team meetings, supervision and ongoing training.
• Maintain confidentiality per GDPR and organisational policies.
• Flex across services including evenings, weekends and bank holidays.

Job description

Job Title: Support Worker

Contract: Permanent - 2 x Full Time (38 hours per week)

Salary: £29,334 per annum pro rata

Location: NE London

About Outward

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we've grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

About the Role

We are looking for proactive, compassionate, and motivated Support Workers to join our dedicated team. In this role, you will support young adults with a diverse range of needs, including learning disabilities, behaviour of distress, Autism, PEG fed, mobility issues therefore requiring wheelchair use, and complex support requirements.

As a Support Worker, you will play an essential part in empowering the people we support to live meaningful, independent, and fulfilling lives. You will deliver personalised, high-quality care and support, while contributing to the smooth and effective running of the service through key working, support planning, and daily engagement.

Working closely with the Deputy Manager or Team Manager, you will help ensure that our services remain person-centred, well‑organised, and aligned with Outward's core values: Engage, Enable, Empower.

Your Responsibilities

• Support individuals to achieve their personal goals and agreed outcomes, as detailed in their support plans
• Provide direct, person-centred support that promotes dignity, independence, choice, and inclusion
• Assist with daily living tasks such as personal care, meal preparation, medication support, budgeting, and accessing the community
• Work collaboratively with families, healthcare professionals, social workers, and other external agencies as required
• Carry out key-worker duties, including developing, reviewing, and updating support plans and risk assessments
• Maintain accurate and up‑to‑date records in line with organisational policies and regulatory standards
• Safeguard the health, safety, and wellbeing of the people we support, following all safeguarding procedures
• Identify, assess, and report any risks, incidents, or safeguarding concerns appropriately
• Provide support in a way that respects individual needs, preferences, cultural backgrounds, and communication styles
• Encourage participation in social, recreational, educational, and employment activities
• Work as part of a team to ensure consistent, high‑quality service delivery
• Provide emotional support and positive behaviour support when required
• Attend and actively participate in team meetings, supervision, and ongoing training
• Maintain professional boundaries and uphold confidentiality in line with GDPR and organisational policies
• Work flexibly across multiple services, including evenings, weekends, waking night, and bank holidays, to ensure continuity of care

Requirements

Essential Criteria

• Good understanding of safeguarding and risk management in a care/support setting
• Knowledge of health and safety issues within supported housing or care environments
• Understanding of confidentiality, GDPR, and data protection principles
• Male Support Worker required due to the needs of the PWS
• Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
• Right to Work in the UK. Please note: Outward will not provide visa sponsorship

Desirable Criteria

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Additional training in PBS, safeguarding
• Full UK Driving License

Benefits

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity and Safeguarding at Outward

We are committed to equal opportunities and welcome applications from all sections of the community.

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.