Support Worker - PMLD support Living Service - Hackney E8

Outward; Enfield; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave (pro rata)

Pension scheme

Death in service benefit

Health Assured – Employee Assistance

Eye care vouchers

Flu jab reimbursement

Cycle-to-Work Scheme

Refer-a-Friend Scheme

Job summary

Outward is seeking proactive, compassionate Support Workers to assist young adults with learning disabilities, autism, and complex needs in North East London. This permanent, full-time role is 38 hours per week with a salary of £29,334 per annum pro rata.

You will work under the Deputy Manager or Team Manager, delivering person-centred support, contributing to care planning, risk assessments, and daily engagement to enable meaningful, independent lives.

Qualifications

• Safeguarding and risk management in care settings.
• GDPR, data protection principles.
• Understanding of health and safety in supported housing or care environments.
• Right to Work in the UK (visa sponsorship not provided).
• Confidentiality duties and professional boundaries.

Responsibilities

• Support individuals to achieve personal goals and outcomes per support plans.
• Provide direct, person-centred support promoting dignity, independence and inclusion.
• Assist with daily living activities (personal care, meals, medication, budgeting, community access).
• Collaborate with families, healthcare professionals, social workers and external agencies.
• Carry out key-worker duties: develop, review and update support plans and risk assessments.
• Maintain accurate records per organisational policies.
• Safeguard the health, safety and wellbeing of those supported; follow safeguarding procedures.
• Identify, assess and report risks, incidents or safeguarding concerns.
• Provide support respecting individual needs, culture and communication styles.
• Encourage participation in social, educational and employment activities.
• Work as part of a team to ensure high-quality service delivery.
• Provide emotional support and positive behaviour support when needed.
• Attend team meetings, supervision and ongoing training.
• Maintain professional boundaries and GDPR compliance.
• Flex across services including evenings, weekends, waking nights and bank holidays.

Skills

Safeguarding

Risk management

Health and safety

Confidentiality

Right to work

Education

NVQ Level 2/3 in Health and Social Care

Job description

Job Title: Support Worker

Contract: Permanent - 2 x Full Time (38 hours per week),

Salary: £29,334 per annum pro rata

Location: NE London.

About Outward.

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage – not just the government minimum or national living wage – to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly.

About the Role:

We are looking for proactive, compassionate, and motivated Support Workers to join our dedicated team. In this role, you will support young adults with a diverse range of needs, including learning disabilities, behaviour of distress, Autism, PEG fed, mobility issues therefore requiring wheelchair use, and complex support requirements.

As a Support Worker, you will play an essential part in empowering the people we support to live meaningful, independent, and fulfilling lives. You will deliver personalised, high‑quality care and support, while contributing to the smooth and effective running of the service through key working, support planning, and daily engagement.

Working closely with the Deputy Manager or Team Manager, you will help ensure that our services remain person‑centred, well‑organised, and aligned with Outward’s core values: Engage, Enable, Empower.

Your Responsibilities:

• Support individuals to achieve their personal goals and agreed outcomes, as detailed in their support plans.
• Provide direct, person‑centred support that promotes dignity, independence, choice, and inclusion.
• Assist with daily living tasks such as personal care, meal preparation, medication support, budgeting, and accessing the community.
• Work collaboratively with families, healthcare professionals, social workers, and other external agencies as required.
• Carry out key‑worker duties, including developing, reviewing, and updating support plans and risk assessments.
• Maintain accurate and up‑to‑date records in line with organisational policies and regulatory standards.
• Safeguard the health, safety, and wellbeing of the people we support, following all safeguarding procedures.
• Identify, assess, and report any risks, incidents, or safeguarding concerns appropriately.
• Provide support in a way that respects individual needs, preferences, cultural backgrounds, and communication styles.
• Encourage participation in social, recreational, educational, and employment activities.
• Work as part of a team to ensure consistent, high‑quality service delivery.
• Provide emotional support and positive behaviour support when required.
• Attend and actively participate in team meetings, supervision, and ongoing training.
• Maintain professional boundaries and uphold confidentiality in line with GDPR and organisational policies.
• Work flexibly across multiple services, including evenings, weekends, waking night, and bank holidays, to ensure continuity of care.

Essential Criteria

• Good understanding of safeguarding and risk management in a care/support setting
• Knowledge of health and safety issues within supported housing or care environments
• Understanding of confidentiality, GDPR, and data protection principles.
• Male Support Worker required due to the needs of the PWS.
• Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access
• Right to Work in the UK. Please note: Outward will not provide visa sponsorship

Desirable Criteria

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Additional training in PBS, safeguarding.
• Full UK Driving License.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme

• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity and Safeguarding at Outward:

We are committed to equal opportunities and welcome applications from all sections of the community.

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Pleasenote that the OOI is available to disabled candidatesonly. Regrettably, any false declaration of disability in order to secure aninterview will impact on your overall application.