Support Worker Phone Line - Palliative End of Life Care

Cornwall Partnership; Bodmin; On-site; GBP 26,000 - 27,000; Full time

Job summary

Cornwall Partnership NHS Foundation Trust is seeking a Support Worker for the 24/7 Phone Line in Palliative End of Life Care. The role involves providing day-to-day support, assisting in delivering clinical care under supervision, and contributing to a compassionate, community-based service across Cornwall and the Isles of Scilly.

You will work 37.5 hours weekly with full- or part-time options, rotating to cover a 24/7 telephone response and admission avoidance.

Qualifications

• NVQ 3 in Direct Care or working towards.
• Previous clinical experience in a health care setting.
• Knowledge and experience of providing clinical skills such as venepuncture, aseptic technique and basic observations.

Responsibilities

• Assist in the delivery of clinical care as assessed by Registered HCPs.
• Carry out care duties under indirect supervision of a Registered HCP.
• Support care on a day‑to‑day basis for all patients in the clinical area, respecting individual needs and beliefs.
• Contribute to resource management within the clinical area.
• Rotationally work within the Telephone response service for Palliative and End of Life Care (24/7).

Skills

Organisation

Clinical care

Communication

Education

NVQ 3 in Direct Care

Job description

Support Worker Phone Line - Palliative End of Life Care

Band 3

Main area Support Worker Grade Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (7 days a week, 08:00 - 20:00 initially. Then moving for 24/7 hours later in 2026) Job ref 201-26-320-C

Site Various - To be confirmed Town To be confirmed Salary £25,760 - £27,476 Per Annum/Pro Rata Salary period Yearly Closing 30/10/2026 23:59

Job overview

Cornwall Partnership NHS Foundation Trustis leading a bold transformation inCommunity and Palliative End of Life Careacross the county. Our vision is simple yet powerful: to ensure people nearing the end of life experience apeaceful, dignified death in the place of their choosing.

Currently, Cornwall has one of the highest rates of hospital stays during the last 90 days of life, a clear signal that change is needed. We are creating a morepatient-centred, community-based approachthat brings compassionate care closer to home in the last year of their life or nearing the end of life.

As part of our growing service, we are:

• Reducing unnecessary hospital admissions
• Deliveringpersonalised care plansto support home-based care

In collaboration with theMacmillan Social Investment Fundand local partners, we're expanding services including:

• A 24/7Rapid Community Response and Care Service
• A dedicatedEnd of Life Care phone linefor public and professionals
• Strengthened voluntary sector partnerships and our Hospital@Home virtual service

We have opportunities available across various localities within the county, offering flexibility in base location depending on service need and candidate preference with a requirement to cover Cornwall and the Isles of Scillys.

Interview date: TBC

Main duties of the job

To assist in the delivery of clinical care, planned and assessed by the Registered HCPs.

To carry out care / other duties under indirect supervision of a Registered HCP.

Support care on a day-to-day basis for all patients in the clinical area in a manner sensitive to the individual clients needs and wishes, always acknowledging their rights and beliefs.

Contribute to resource management within the clinical area.

The post holder will rotationally work within the Telephone response service for Palliative and End of Life Care providing a 24/7 working closely with admission avoidance services to ensure patients safety is maintained.

You will be required to collect any referral information and with support from the clinical team assist in directing the caller/ referrer to the correct service for their immediate requirements.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.

Person specification

Education and Qualifications/ Experience

• NVQ 3 in Direct Care, or working towards
• Previous clinical experience in a health care setting
• Knowledge and experience of providing Clinical skills eg venepuncture, aseptic non touch technique, basic observations

Skills and Aptitude

• Able to competently organise and carry out designated workload within scope of previous training

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Name Louise Martin Job title Head of Integrated Professions N&E Email address [e-mail] Additional information

Or contact Vicki Slade: [e-mail].

The Health Jobs UK website has jobs from numerous employers, within health and care across Cornwall and the Isles of Scilly.

Royal Cornwall Hospitals NHS Trust provides acute medical, surgical and specialist services to a population of around 500,000 which can increase significantly during the busy holiday periods.