Support Worker (Permanent, 15 hours per week; Salary:£24043.50 - 24843.00 per annum, pro rata)

BCHA; Exeter; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player seeks compassionate Support Workers to join a dedicated team committed to helping individuals facing homelessness and other challenges. This role offers a unique opportunity to make a real difference in the lives of vulnerable people by providing support and case management tailored to their needs. You will work in a supportive environment, receive comprehensive training, and collaborate with various services to enhance customer well-being. If you are passionate about fostering positive change and have a background that resonates with our mission, we encourage you to apply and be part of a transformative journey.

Qualifications

• Knowledge of issues affecting people with complex needs.
• Ability to put the customer at the heart of all actions.

Responsibilities

• Support individuals with complex needs using a trauma-informed approach.
• Build trusting relationships with customers preparing for independence.

Skills

Empathy

Teamwork

Decision-making

IT literacy

Creativity

Flexibility

Emotional intelligence

Job description

BCHA are a diverse and growing specialist housing, learning and support provider, based on the South Coast. We provide support to our customers who may be facing a range of issues such as homelessness, domestic abuse, mental health, substance misuse, and human trafficking.

BCHA provide temporary accommodation in and around Bournemouth, Christchurch, Poole, Devon, Exeter, Plymouth, Torbay & Salisbury.

This is an exciting time for us as we aim to build a team of Support Workers to provide a mobile team of people who can travel and work across the wide range of support accommodation and floating support services we offer.

Position:

Our team is dedicated to working with customers in vulnerable situations, including those experiencing homelessness. We provide support and case management to individuals with multiple and complex needs using a trauma-informed approach. We are a team with many different backgrounds and stories, each story brings with it direct knowledge and experience of some of the issues our customers face daily. We value unique perspectives and experiences that everyone can bring and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear from you. We also welcome applications from people with lived experience of homelessness and the issues that come along with that.

We can offer you the opportunity to:

1. work within a small professional team in a friendly and supportive environment;
2. achieve real job satisfaction in a rewarding and challenging role;
3. focus on building trusting relationships with our customers;
4. receive full training in trauma informed approaches, managing mental health, substance misuse and accommodation services;
5. liaise with external providers to access services that support customers.

You can add real value as part of a small team of professionals who build positive, trusting and respectful relationships with our customers who are preparing to move forward towards independence.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority, and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people and expects all employees and volunteers to share this commitment.

Requirements:

1. A working knowledge of the issues affecting people with complex needs and the potential impact on people’s physical, emotional and psychological wellbeing;
2. Able to demonstrate that you put the customer at the heart of all you do;
3. Able to demonstrate you are an effective team worker (and able to work effectively on your own, if required);
4. Able to make sound decisions;
5. IT literate;
6. A completer/finisher;
7. A creative, flexible, compassionate, patient and sensitive approach to working with people who have experienced multiple disadvantages;
8. Innovative and proactive. Looks at ways to improve systems and procedures for the benefit of the customer and to be more efficient;
9. Emotionally intelligent;
10. Flexible to change.