Support Worker - Hammersmith and Fulham Outreach and Housing First

Thames Reach Charity; London; On-site; GBP 32,000 - 40,000; Full time

Job summary

A forward-thinking charity is seeking a dedicated Support Worker to join their team in Hammersmith and Fulham. This role focuses on providing vital outreach services to individuals experiencing homelessness, ensuring they receive the necessary support to transition away from the streets. The successful candidate will engage with various agencies, conduct assessments, and manage client caseloads while fostering a compassionate and effective service. This organization is recognized among the top 100 Best Workplaces in the UK, offering generous benefits and opportunities for professional growth. Join a mission-driven team committed to making a difference in the community.

Benefits

Generous holiday allowance

Pension contribution

Excellent development opportunities

Wellbeing support

Life assurance

Blue light discount card

Interest free season ticket loans

Cycle to work loans

Qualifications

• Strong commitment to high standards of service.
• Understanding of working with vulnerable adults.
• Excellent organization and time management skills.

Responsibilities

• Provide rapid response outreach to rough sleepers.
• Conduct assessments to identify support needs.
• Manage a caseload of housing first clients.

Skills

Communication Skills

Time Management

Organizational Skills

Teamwork

Understanding of Vulnerable Adults

Job description

Role: Support Worker - Hammersmith and Fulham Outreach and Housing First

Salary: £32,434 per annum

Location: Hammersmith - London

Contract: Fixed term until 31/03/2026

Interview date: 27/05/2025

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker we’ll make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No,but we never give up on people. Last year we helped more then 14,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for a Support Worker to join the Hammersmith and Fulham Outreach and Housing First team.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

You will:

• Complete outreach shifts, providing a rapid response to referrals for people who are rough sleeping in the borough.
• Conduct assessments to identify the fastest and most appropriate route away from the streets for those rough sleeping in the borough.
• Manage a caseload of housing first clients, providing intensive support to help them maintain their tenancies.
• Build and maintain relationships with partner agencies including drug and alcohol teams, mental health teams and landlords.
• Accurately record all work completed within given timeframes.
• Support senior colleagues by working well as a team.

You will be:

• A strong commitment to providing a high standard of service
• A good understanding of working with people who have a history of rough sleeping or vulnerable adults and supporting them to access services
• Excellent organisation and time management skills in order to remain strongly outcome focused, with the ability to complete tasks promptly and efficiently
• Good communication skills and confidence in public speaking when representing Thames Reach externally
• The ability to work well within a team
• A mature and thoughtful approach to equal opportunities and diversity in service provision

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.