Support Worker - Full Time - 2:4 Shift Pattern including sleeps

Crystal Care Solutions Limited; Colwyn Bay; On-site; GBP 27,000 - 29,000; Full time

Job summary

Crystal Care Solutions Limited is seeking dedicated Support Workers for our Residential Care Leaving and Supported Accommodation homes in Wales. The role involves building positive relationships with young people aged 16–25, acting as a key worker, and supporting goals within safeguarding and care plans.

The position includes sleep-ins and a 2 on/4 off shift pattern. The organisation has a strong track record with Ofsted-rated outcomes and a focus on trauma-informed, rights-based care in a

Qualifications

• Ability to build positive relationships with young people, colleagues, and professionals.
• Confidence using Microsoft Office (Outlook, Word, Excel).
• Resilience, adaptability, and calmness in challenging situations.
• Excellent written and verbal communication skills.
• Ability to work flexible shifts, including weekends and sleep-ins.

Responsibilities

• Building positive, supportive relationships with young people
• Acting as a key worker and helping young people reach their goals
• Promoting emotional wellbeing, education, and independence
• Supporting young people in daily routines, activities, and personal development
• Contributing to care plans, reviews, and documentation
• Upholding safeguarding responsibilities and reporting concerns
• Maintaining high standards of cleanliness and safety within the home
• Supporting young people to access community, employment, and training opportunities

Skills

Relationship building

MS Office

Communication skills

Time management

Driving licence

Team work

Education

Level 3 in Residential Childcare

Job description

Job Description

Location: Crystal Care Solutions - Shearwater

A Support Worker at Crystal Care Solutions are based in our Care Leaving / Supported Accommodation homes working a 2 on 4 off shift system with sleep-ins, plus additional periodic shifts to cover holidays, training etc, to equal a average 40 hour contract.

At Crystal Care Solutions, we provide high-quality residential care and supported accommodation for children and young people aged 8 to 25. With over a decade of dedicated service, we specialise in supporting young people with complex needs, trauma backgrounds, and emotional or behavioural challenges-offering them stability, growth, and hope for the future.

Established in 2007, we're proud to share that 50% of our homes are rated 'Outstanding' by Ofsted, a reflection of our unwavering commitment to quality care. In 2024, we were also honoured as the Exceptional Employer at the Stars of Social Care Awards - a testament to the supportive, inclusive, and empowering environment we've built for our team.

Working at Crystal Care Solutions means being part of a passionate, values-driven organisation that puts children and young people at the heart of everything we do. Join us and help make a genuine difference every single day.

Crystal Care Solutions is looking for passionate and resilient individuals to join our team as Support Workers in our Supported Accommodation Services for young people aged 16-25. If you are committed to making a real difference in the lives of vulnerable young people, we'd love to hear from you.

Your Role

• Building positive, supportive relationships with young people
• Acting as a key worker and helping young people reach their goals
• Promoting emotional wellbeing, education, and independence
• Supporting young people in daily routines, activities, and personal development
• Contributing to care plans, reviews, and documentation
• Upholding safeguarding responsibilities and reporting concerns
• Maintaining high standards of cleanliness and safety within the home
• Supporting young people to access community, employment, and training opportunities

Salary subject to Experience / Qualification

About The Role

What we are looking for

Essential

• Ability to build positive relationships with young people, colleagues, and professionals
• Confidence using Microsoft Office (Outlook, Word, Excel)
• Resilience, adaptability, and calmness in challenging situations
• Excellent written and verbal communication skills
• Ability to work flexible shifts, including weekends and sleep-ins
• Full UK Driving Licence
• A strong role model who demonstrates honesty and integrity
• Commitment to personal and professional development
• Ability to work under pressure, manage time and tasks effectively
• Ability to lone work, and a part of a wider team
• Inclusive, rights-based approach to care

Desirable

• Previous experience working with children or vulnerable people
• Knowledge of safeguarding procedures
• Understanding of child development and trauma-informed practice
• Level 3 qualification in Health and Social Care or willingness to work towards it
• Awareness of care regulations and legal frameworks

Skills Needed

People, Manufacturing / Production, Managerial / Operational, Nursing / Caring

About The Company

Established in 2007, Crystal Care Solutions has built a strong reputation as a trusted, values-led care provider, dedicated to delivering high-quality residential services for children and young people with complex needs. Since its inception, the organisation has expanded to 17 homes across three specialist service areas: Emotional and Behavioural Difficulties (EBD), Specialist Therapeutic Care, and Care Leaving, operating across the North West, West Midlands, and North Wales. With deep expertise in Safeguarding, Regulatory Compliance, and Therapeutic Care, Crystal Care Solutions is recognised as a purpose-driven organisation with a clear mission - to create safe, stable environments which unlocks the potential of every individual in its care.

Company Culture

At Crystal Care Solutions, our culture is rooted in compassion, collaboration, and commitment to excellence. We foster an inclusive and supportive environment where every team member is valued, empowered, and encouraged to grow both personally and professionally.

We believe that delivering outstanding service starts with a positive workplace culture - one that embraces integrity, respect, and open communication. Our team shares a passion for making a meaningful impact, working together to exceed expectations and create lasting relationships with our clients and community.

Required Criteria

• Ability to build positive relationships with young people, colleagues, and professionals
• Ability to work under pressure, manage time and tasks effectively
• Ability to work flexible shifts, including weekends and sleep-ins
• A strong role model who demonstrates honesty and integrity
• Ability to lone work and be part of a wider team

Desired Criteria

• Level 3 in Residential Childcare, or equivalent qualification
• Knowledge of safeguarding procedures
• Understanding of child development and trauma-informed practice

Closing Date

Wednesday 30th September, 2026

Contract Type

fulltime

Salary

From £27,300.00 Yearly to £28,806.96 Yearly